Hotel Services Manager

Care UK; Colchester; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Job summary

Care UK is seeking a dynamic Hotel Services Manager to lead hospitality, dining, laundry and waste management across its UK care home network. You will shape the Care UK Food Framework and Dining with Dignity strategy, driving resident-focused mealtime experiences with occasional overnight regional travel.

The role requires a Head Chef background within care, hospitality, or catering, plus strong stakeholder management and a willingness to travel nationally to support homes.

Qualifications

• Experience as Head Chef in care, hospitality or catering sectors.
• Strong relationship-building and stakeholder management skills.
• Ability to travel regionally and nationally, including overnight stays when required.

Responsibilities

• Implement and maintain Hotel Services standards and strategy across assigned homes.
• Support homes in delivering high-quality dining experiences per the Dining with Dignity Framework.
• Ensure menus meet nutritional, dietary, cultural, religious, allergen, and texture-modified requirements.
• Conduct regular kitchen and housekeeping audits; support continuous improvement.
• Deliver training for catering, housekeeping, and laundry teams.
• Support recruitment and development of Head Chefs and Housekeepers.
• Manage maintenance/replacement of hotel services equipment.
• Work with suppliers and Procurement for service delivery and policy compliance.
• Support budget management, menu planning, and stock control.

Skills

Head Chef experience

Relationship-building

Stakeholder management

Travel readiness

Education

HND / City & Guilds / NVQ Level 3 (food-related)

Job description

Are you looking for a new challenge and ready to take the lead in shaping the future of care? Care UK is an awarding winning private care company with over 250 care homes across the United Kingdom. We are seeking a dynamic Hotel Services Manager to join our vibrant and dedicated team.

At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of care homes and a diverse range of support functions we're on a mission to find exceptional talent to join us on our journey.

The role:

Support the delivery of Hotel Services objectives by working with operational teams to maintain excellent hospitality, housekeeping, dining, laundry, and waste management standards across Care UK homes. The role contributes to the development and implementation of the Care UK Food Framework and Dining with Dignity strategy, enhancing residents' mealtime experiences, nutrition, and hydration. Extensive regional travel, including occasional overnight stays, is required.

Key Responsibilities:

• Implement and maintain Hotel Services standards and strategy across assigned homes.
• Support homes in delivering high-quality dining experiences in line with the Dining with Dignity Framework.
• Ensure menus meet residents' nutritional, dietary, cultural, religious, allergen, and texture-modified requirements.
• Conduct regular kitchen and housekeeping audits and support continuous improvement.
• Deliver and coordinate training for catering, housekeeping, and laundry teams.
• Support the recruitment, induction, and development of Head Chefs and Housekeepers.
• Manage the maintenance and replacement of key hotel services equipment.
• Work with suppliers and Procurement to ensure effective service delivery and compliance with purchasing policies.
• Support homes with budget management, menu planning, and stock control.
• Ensure effective laundry and housekeeping procedures are in place and operating efficiently.

What We're Looking For:

• Relevant food-related qualification (e.g. HND, City & Guilds, or NVQ Level 3).
• Experience as a Head Chef within the care, hospitality, or catering sector.
• Strong relationship-building and stakeholder management skills.
• Ability to drive continuous improvement through innovation and new ideas.
• Ability to travel regularly across the region and nationally, including overnight stays when required.

Why Join Care UK?

• Be part of a dynamic and growing organisation dedicated to providing outstanding care.
• Collaborate with a diverse and talented team in a supportive and inclusive environment.
• Enjoy a competitive salary and comprehensive benefits package.
• Make a meaningful impact on the lives of residents and contribute to the success of our care homes.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours.