Hotel Services Manager

Hamberley Care Management Limited; Cambridge; On-site; GBP 30,000 - 40,000; Full time

Job summary

Hamberley Care Management Limited is seeking a Hotel Services Manager to oversee operations in a luxury care home, ensuring the highest quality of care. This role requires experience in hospitality or care, strong leadership skills, and the ability to manage multiple priorities effectively.

Benefits

Competitive salary and benefits package

28 days holiday (including Bank Holidays)

Quality bonus scheme linked to CQC rating

Workplace pension

Supportive and collaborative environment

Opportunities for professional development

High street discounts via HapiApp

Free onsite parking

Unlimited Refer a Friend Bonus - up to GBP750 per referral

Employee Assistance Programme and wellbeing services

Qualifications

• Experience managing within hospitality or care sectors.
• Excellent interpersonal, communication, and leadership skills.
• Flexible, results-driven, self-motivated.

Responsibilities

• Staffing, scheduling, training, supervising across departments.
• Ensuring high standards of cleanliness, safety, and conduct.
• Motivating and developing staff to meet current and future needs.

Skills

Interpersonal skills

Leadership skills

Attention to detail

Customer service skills

Job description

Be all you can be with Hamberley

At Hamberley, we believe that our residents deserve something 'Extra Special, Every Day'. We are seeking a Hotel Services Manager to oversee the planning, organisation, development, and overall operation of the care home support staff, including the Kitchen, Domestic/Laundry, and Maintenance teams. The goal is to ensure the highest quality of resident care at all times.

Join us at Alston House, a luxury care home providing residential, dementia, and nursing care for older people. Be part of a team passionate about the health and well-being of our residents.

We offer our colleagues:

• Competitive salary and benefits package
• 28 days holiday (including Bank Holidays)
• Quality bonus scheme linked to CQC rating
• Workplace pension
• Supportive and collaborative environment
• Opportunities for professional development
• Access to high street discounts via our HapiApp platform
• Free onsite parking
• Unlimited Refer a Friend Bonus - up to GBP750 per referral (T&Cs apply)
• Employee Assistance Programme and wellbeing services

About you:

• Experience managing within hospitality or care sectors
• Excellent interpersonal, communication, and leadership skills
• Attention to detail and ability to manage multiple priorities
• Flexible, results-driven, self-motivated, and confident
• Decisive, proactive, adaptable
• Strong customer service skills

If you are seeking a role that makes a genuine impact, this rewarding career could be for you.

What you'll be doing:

• Staffing, scheduling, training, supervising, and creating rotas across departments
• Ensuring high standards of cleanliness, safety, and conduct
• Maintaining budgets for Kitchen, Domestic/Laundry, and Maintenance departments
• Motivating and developing staff to meet current and future needs
• Upholding quality resident care at all times

Join us at Cambridge's most stunning care home

Cambridge Grove, a luxurious care home in Fulbourn, part of Hamberley Care Homes, offers spacious ensuite rooms, shared spaces, landscaped gardens, and amenities like a deluxe cinema and luxury spa, designed with the care and attention of a 5-star hotel.

Hamberley People

We value our residents and staff. Our team is creative, empowered, and committed to growth and development. Join us and be part of something special!

About Hamberley

Hamberley Care Group is an award-winning, innovative provider of luxury elderly care homes across the UK. Recognized as Residential Care Provider of the Year in 2019 and 2022, we are expanding rapidly with three new homes opening in 2023.