Hotel Services Assistant

Integrated Care System; Merthyr Tydfil; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading health board is seeking a Hotel Services Assistant to support housekeeping and catering services in NHS Wales. With fixed term vacancies at Prince Charles Hospital, the role requires adaptability and strong customer care skills, and offers various shift patterns. Candidates are encouraged to apply irrespective of Welsh language skills, although they are desirable.

Qualifications

• Previous experience of cleaning and catering duties.
• Some experience working within a hospital environment.

Responsibilities

• Deliver cleaning services at ward & department levels within the hospital.
• Assist in maintaining high standards of hygiene and service delivery.

Skills

Excellent customer care skills

Worked within a hotel services environment

Welsh language speaking/listening skills at Level 3 or above

Education

NVQ level 1

Literacy and comprehension skills

Job description

Go back Cwm Taf Morgannwg University Health Board

Hotel Services Assistant

The closing date is 22 July 2025

To support the Facilities (Hotel Services) team in delivering Housekeeping and Catering services to the National Standards for these services in NHS Wales, HIW standard 5 and 9 and Organisational Standards. To assist in developing, maintaining and promoting the highest standards of service delivery and team working practices; and helping to maintain open, effective communication.

English and/or Welsh speakers are equally welcome to apply

We have available 5 fixed term vacancies with varying hours and shift patterns as follows for Hotel Services Assistant vacancies which have arisen at Prince Charles Hospital at Merthyr Tydfil.

Main duties of the job

37.5 hour vacancy = 8am to 16.00pm, 5 shifts a week, Mon to Fri

20 hour vacancy= 16.00 to 20.00 5 shifts per week, Mon to Fri

19 hour vacancy = 4 days at 4 hours 9.00am to 13.00pm & 1 day 3 hours 9am to 12pm, Monday to Friday

16 hour vacancy = 4 days at 3 hrs and 1 day at 4hrs, Monday to Friday

25 hour vacancy = 5 days at 5hrs, Monday to Sunday rota

The main duties of the post include the delivery of cleaning services at ward & Department level within Prince Charles Hospital. Flexibility is essential and the successful candidates will be expected to adapt to service pressures and modernization. Also the successful candidates would need to be flexible with regard to movement throughout all Health Board sites. The successful candidates must observe and maintain the highest standards of personal hygiene, confidentiality, courtesy and consideration to all patients and fellow employees.

This post is monthly paid.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Experience

• Previous experience of cleaning and catering duties
• Some experience of working within a hospital environment

Skills

• Excellent customer care skills
• Worked within a hotel services environment
• Welsh language speaking/listening skills at Level 3 or above

Qualification

• Able to demonstrate literacy, numerical and comprehension skills sufficient to be able to read and understand written instructions
• NVQ level 1

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board