Hotel Sales Manager

Graduate by Hilton Cambridge; Hilton; On-site; GBP 30,000 - 45,000; Full time

Job summary

Graduate by Hilton Cambridge seeks a Hotel Sales Manager to proactively attract new business, develop key relationships, and implement effective sales strategies. This role requires regular travel, engaging with clients, and representing the hotel at events, combining a strong sales focus with a passion for the hospitality industry.

Benefits

Competitive salary plus discretionary annual bonus.

Discounted hotel stays and food & beverage at Hilton properties worldwide.

Complimentary welcome stay experience.

Access to professional development through our learning platform.

Referral rewards up to £250 for talented new hires.

Savings and cashback from various retail and leisure outlets.

24/7 support via a dedicated helpline for your well-being.

Free meals during shifts at our modern Team Restaurant.

Recognition programs and incentives to celebrate team achievements.

Convenient parking options for vehicles, mopeds, scooters, and bicycles.

Qualifications

• Proven proactive sales experience in a hotel environment.
• Excellent communication skills and fluency in spoken and written English.
• Confidence in engaging with new people and presenting to large groups.

Responsibilities

• Proactively source new business for the hotel and develop relationships.
• Develop and implement a comprehensive sales strategy.
• Participate in trade shows and industry events.

Skills

Communication skills

Proactive sales experience

Understanding of revenue management principles

Fluency in spoken and written English

Tools

Word

Excel

PowerPoint

Outlook

Delphi

Salesforce

OnQ Systems

Job description

We have a fantastic opportunity to join the Graduate by Hilton in Cambridge as a Hotel Sales Manager.

The 148-bedroom Graduate by Hilton Cambridge hotel is part of the Graduate by Hilton collection inspired by the prestigious University of Cambridge and its surrounding town. Set right on the River Cam, in the heart of Cambridge's historic centre. The hotel feels like an extension of the university, with nods to college architecture.

THE ROLE

As the Hotel Sales Manager, you will proactively source new business for the hotel, develop relationships with agents and direct clients to keep the hotel a leader in the marketplace by following up on all sales leads, identifying opportunities, and conducting hotel presentations and site visits. The role involves regular travel to meet clients, attend trade shows, and represent the hotel at industry events.

JOB DUTIES AND RESPONSIBILITIES

1. Maintain up-to-date knowledge of local & national businesses and develop relationships to drive business in all segments (MICE, group, corporate, and transient).
2. Develop and implement a comprehensive sales strategy that encompasses all areas of the business and capitalizes on available opportunities.
3. Responsible for the development and execution of the hotel sales plan, including direct sales calls, telesales, research, appointment making, promotional campaigns, corporate entertaining, networking, social events, client visits, and contract negotiation.
4. Drive and coordinate sales activities to maximize revenue from existing accounts at the hotel on a national and international level.
5. Identify and develop new accounts from the corporate markets.
6. Explore new business areas through market development into new territories and segments, with measurable targets.
7. Ensure accurate processing, documentation, and follow-up of all sales correspondence, including contracts, quotations, confirmations, and cancellations.
8. Regularly meet with the hotel General Manager and Director of Sales to discuss customer feedback, sales data, competitor insights, pricing strategies, and other factors affecting the business.
9. Participate in trade shows and industry events.
10. Host client familiarization trips and conduct hotel show rounds.

WHAT WE ARE LOOKING FOR FROM YOU

• Proficiency in Word, Excel, PowerPoint, and Outlook.
• Knowledge of Delphi, Salesforce, and OnQ Systems.
• Proven proactive sales experience in a hotel environment.
• Excellent communication skills and fluency in spoken and written English.
• Confidence in engaging with new people and presenting to large groups.
• Strong understanding of revenue management principles.
• Comprehensive knowledge of key business segments: Corporate, MICE, Group, Leisure, and Consortia.

THE PERKS

• Competitive salary plus discretionary annual bonus.
• Discounted hotel stays and food & beverage at Hilton properties worldwide.
• Complimentary welcome stay experience.
• Access to professional development through our learning platform.
• Referral rewards up to £250 for talented new hires.
• Savings and cashback from various retail and leisure outlets.
• 24/7 support via dedicated helpline for your well-being.
• Free meals during shifts at our modern Team Restaurant.
• Recognition programs and incentives to celebrate team achievements.
• Participation in initiatives for a more inclusive and sustainable world, aligned with our ECG policy.
• Convenient parking options for vehicles, mopeds, scooters, and bicycles.

ABOUT GRADUATE HOTELS

Graduate Hotels is a unique collection of handcrafted hotels in vibrant university towns worldwide, including Graduate Cambridge and The Randolph Hotel in Oxford. We bring spaces to life through thoughtful design and community ties. Our hotels offer a place for students, locals, and visitors to reflect and celebrate each community’s energy. Visit us at www.GraduateHotels.com.

EQUAL OPPORTUNITIES

We are committed to fair recruitment practices that do not discriminate based on age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, or pregnancy and maternity.

RIGHT TO WORK

In accordance with the Asylum and Immigration Act 1996, all applicants must have the legal right to live and work in the UK. We are currently unable to offer visa sponsorship. Applicants must have the right to work in the UK without sponsorship.