Hotel Rooms Division Coordinator

The Ritz London; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

The Ritz London seeks a proactive Rooms Division Coordinator to enhance service and coordination within their esteemed hotel environment. This role involves managing administrative duties and ensuring high guest satisfaction, ideal for those experienced in luxury hotel operations.

Benefits

Highly competitive salary

Instant reward and recognition scheme

28 holidays (including bank holidays)

Learning & Development opportunities

Employee discount scheme

Free laundry service for tailored uniform

Complimentary meals on duty

Social events and activities

Season ticket loan

Wellness treatments

Pension scheme

Employee mental health assistance helpline

Employee Introductory Scheme (£600)

Training Fund Assistance

Qualifications

• Previous experience in a Rooms Division role within a luxury hotel environment desirable.
• Strong administrative skills and keen attention to detail.
• Polite and professional attitude to internal and external guests.

Responsibilities

• Support smooth operation and coordination between departments.
• Manage administrative tasks and optimize guest satisfaction.
• Facilitate effective communication across the Rooms Division.

Skills

Customer Service

Organizational Skills

Attention to Detail

Job description

The Ritz London Overview

Located between the bustling Piccadilly and the calm oasis of Green Park, The Ritz London hotel offers the height of opulence with luxurious bedrooms, Michelin star dining, and world-renowned Afternoon Tea. Our employees create a positive, memorable, and magical experience for both our customers and colleagues at every opportunity.

Position Overview

We have an exciting opportunity for a proactive and detail-oriented individual to join our team at The Ritz London as a Rooms Division Coordinator within the Rooms Division and Front Office Department.

In this pivotal role, you will support the smooth operation and coordination between the Front Office, Hall Porters, Housekeeping, and other key departments, ensuring exceptional service standards are maintained across the rooms division. You will be responsible for managing administrative tasks and facilitating effective communication to optimise guest satisfaction and operational efficiency.

As a Rooms Division Coordinator, your organizational skills, commitment to excellence, and ability to anticipate operational needs will be essential in delivering the refined service The Ritz is known for.

Entry Requirements

• Previous experience in a Rooms Division role within a luxury hotel environment desirable
• Strong administrative skills and keen attention to detail
• Excellent customer service skills
• Ability to work under pressure and strong organisational skills
• Great command of the English language, both spoken and written
• Polite and professional attitude to internal and external guests

Our Benefits

• Highly competitive salary within the luxury London Hotel sector
• Instant reward and recognition scheme
• 28 holidays (including bank holidays)
• Learning & Development opportunities
• Employee discount scheme for Ritz goods and external providers
• Free laundry service for tailored uniform
• Complimentary meals on duty
• Social events and activities
• Season ticket loan
• CODE Hospitality App
• Wellness treatments: massage, chiropody, and more
• Pension scheme
• Employee mental health assistance helpline
• Employee Introductory Scheme (£600)
• Training Fund Assistance

Eligibility: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Due to the high volume of applicants, if you have not heard from us within 10 days, please consider your application unsuccessful.