Hotel Reservations and Sales Manager

Aimbridge; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in hospitality is seeking a Hotel Reservations & Sales Manager in London. The successful candidate will use excellent communication skills to drive revenue, maintain client relationships, and oversee the Reservations Team. This opportunity offers professional growth and development within a supportive environment.

Benefits

Industry leading training opportunities

Hotel discounts portfolio wide

Flexible working opportunities

Minimum of 28 days holidays

Paid breaks

Career breaks for key life events

Qualifications

• Prior sales experience in hospitality is essential.
• Ability to build rapport with clients and develop relationships.
• Experience in reservations management preferred but not required.

Responsibilities

• Generate revenue by selling hotel services and ensuring customer satisfaction.
• Maintain positive relationships with existing clients and track industry trends.
• Manage the hotel's Reservations Team and ensure efficient booking processes.

Skills

Sales Experience

Communication Skills

Teamwork

Organisation

Attention to Detail

Job description

Who are we?

Aimbridge Hospitality EMEA is a division of the global Aimbridge Hospitality brand. We are passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott, and more. Our diverse team and 'people first' approach make the Aimbridge experience unique.

What is in it for you?

As part of the Aimbridge team, you will have access to industry-leading benefits, including:

• Industry-leading training and leadership development opportunities
• Hotel discounts across the portfolio – staff rates and up to 50% discount on food & beverage
• Wagestream – stream up to 40% of your pay as it is earned and set automatic savings for financial wellbeing
• 24/7 employee assistance program
• Industry-leading sales referral schemes
• Flexible working opportunities
• Minimum of 28 days holidays including Bank Holidays (Pro Rata)
• Paid breaks
• Starting salary above the national minimum wage
• Career and lifestyle breaks for key life events
• Free staff parking

A day in the life of…

As our Hotel Reservations & Sales Manager, you'll represent our hotel to potential clients. You'll use your communication and negotiation skills to generate revenue by selling services and ensuring customer satisfaction. Your responsibilities include identifying potential clients, negotiating contracts, creating sales strategies with marketing and operations teams, maintaining positive client relationships, tracking industry trends, and reporting to senior management. You will also manage the Reservations Team to ensure efficient handling of group and transient bookings. We're looking for someone approachable, friendly, and passionate about hospitality, who thrives in a dynamic sales environment.

What do we need from you?

• Sales experience, preferably in hospitality, with knowledge of the sales process, including lead generation, proposal creation, and closing deals. Experience with group proposals and contract negotiations is preferred.
• A desire to drive revenue by managing all aspects of Sales & Marketing, including managing social media and marketing campaigns.
• Ability to identify and solicit new business, manage key accounts and agents, and increase revenue in line with hotel strategies.
• Experience or training in Reservations management to maximise bookings and market share.
• Assist the Revenue Manager in producing weekly financial forecasts for accommodation.
• Use statistical data to set future pricing and selling strategies, manage inventory, and optimise revenue.
• Excellent communication skills, both verbal and written, to articulate the hotel's value proposition confidently and build rapport with clients.
• Strong teamwork skills to collaborate effectively with marketing, operations, and finance teams.
• Organizational skills and attention to detail to manage multiple projects and priorities efficiently.

Most importantly, you should be passionate about delivering an exceptional guest experience and living our brand standards.

At Aimbridge, we recognize that people are the heart of our business. We are committed to representing our global community and offering everyone ‘A Place to Grow’.

So, click apply today. We’d love to welcome you to our inclusive team shaping the future of hospitality.