Hotel Reservations Agent

Aimbridge; Greater London, Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a forward-thinking company as a Hotel Reservations Agent, where you'll play a vital role in ensuring guests enjoy a seamless booking experience. This position offers a unique opportunity to work in a dynamic environment, managing reservations and providing exceptional customer service. With a commitment to employee development and well-being, you’ll benefit from industry-leading training and discounts across a wide portfolio of hotels. If you are detail-oriented and passionate about hospitality, this role is perfect for you, allowing you to thrive in a supportive and inclusive team.

Benefits

Industry leading training and leadership development opportunities

Hotel discounts portfolio wide

Wagestream – Stream up to 40% pay

24/7 access to employee assistance programme

Minimum of 28 days holiday

Staff meals on duty

Paid break

Access to hotel gym facilities

Free staff parking

Qualifications

• Excellent verbal and written communication skills for effective guest interaction.
• Strong organizational skills to manage reservations and front desk operations.

Responsibilities

• Oversee the reservations process from start to finish for a seamless guest experience.
• Manage room inventory and rates, ensuring accurate documentation of bookings.

Skills

Communication Skills

Organisational Skills

Attention to Detail

Technical Skills

Tools

Microsoft Office

Hotel Management Software (Opera, Fidelio)

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Minimum of 28 days holida
• Staff meals on duty
• Paid break
• Starting salary above national minimum wage
• Access to hotel gym facilities
• Free staff parking

A day in the life of…

As our hotel reservations agent, you’ll be responsible for overseeing the reservations process from start to finish for our guests. You’ll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date.

This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You’ll be responsible for managing room inventory and rates, as well as meeting and events section of the hotel.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.