Hotel Reservations Agent

Aimbridge Hospitality; City of Edinburgh; On-site; GBP 22,000 - 26,000; Full time

Job summary

Aimbridge Hospitality is seeking a Hotel Reservations agent to manage the reservations process, ensuring accurate documentation and a seamless experience for guests. The role requires strong communication, analytical, and industry-specific skills to contribute to exceptional guest experiences and uphold brand standards.

Benefits

Industry leading training opportunities

Hotel discounts portfolio wide

Flexible working opportunities

Free staff parking

24/7 access to employee assistance programme

Access to hotel gym facilities

Qualifications

• Extensive experience in hospitality strategies.
• Excellent communication skills for interacting with various stakeholders.
• Strong analytical abilities for data-driven decision making.

Responsibilities

• Oversee reservations process for guests, ensuring a seamless experience.
• Manage reservation systems and communicate with guests and departments.
• Ensure accuracy of room inventory and rates.

Skills

Communication

Analytical skills

Problem-solving

Attention to detail

Industry experience

Job description

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Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Flexible working opportunities
• Starting salary above national minimum wage
• Access to hotel gym facilities
• Free staff parking

A day in the life of…

As our Hotel Reservations agent, you’ll be responsible for overseeing the reservations process from start to finish for our guests. You’ll work to ensure that guests have a seamless experience when booking their accommodations and that all reservations are accurate and up to date.

This includes managing reservation systems, communicating with guests and other departments within the hotel, and ensuring that all reservations are properly documented. You’ll be responsible for managing room inventory and rates, as well as overseeing the work of reservation agents and other staff members.

What do we need from you?

• Extensive experience in creating and implementing strategies that drive success.
• Excellent communication skills: You’ll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
• Analytical and problem-solving skills: You’ll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
• Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You’ll be able to identify and resolve any issues that may arise and analyse complex data
• Industry experience: You’ll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.