Hotel Receptionist - Soho House Manchester

sohohousecaterer; Manchester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Soho Friends Membership

50% Team discount on Food & Drink

Staff Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off after 1 year

Staff Discount on Cowshed & Soho Home

Paid charity days with Soho Impact

Free Counselling Sessions

Training & team events

Job summary

Soho House is seeking a Hotel Receptionist in Manchester to provide a warm welcome and seamless service for members and guests. You will manage check-in/check-out, reservations and front desk inquiries with discretion and professionalism.

The role emphasizes high standards, teamwork and privacy, with opportunities for training and career development in a luxury hospitality setting.

Qualifications

• Up to 2 years' experience in a busy high-profile venue.
• Receptionist/front-of-house experience in hospitality or luxury environments.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and hotel booking systems (Opera, Protel).
• Reliable, organised and well-groomed with a calm, professional manner.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet members and guests warmly and professionally on arrival.
• Perform check-in and check-out procedures efficiently, following internal protocols.
• Manage bookings, cancellations, and room allocations using the PMS.
• Answer guest questions and resolve complaints or concerns with empathy and discretion.
• Coordinate with housekeeping, concierge, spa and other departments for a seamless experience.
• Process payments accurately and issue invoices or receipts as required.
• Handle phone, email and in-person inquiries promptly and helpfully.
• Keep reception and lobby areas tidy, welcoming and well-presented.
• Maintain guest confidentiality and adhere to GDPR and club data policies.
• Assist with wake-up calls, transportation bookings and general concierge duties.

Skills

Customer service

Communication

Multitasking

Professional demeanor

Tools

Opera

Protel

MS Office

Job description

The Role...

At Soho House, as a Hotel Receptionist , you will be the first point of contact for members and guests, delivering an exceptional arrival and departure experience. Your role is key in ensuring a warm welcome, smooth check-in and check-out, and efficient handling of reservations, guest inquiries, and front desk operations.

You will embody the values of discretion, professionalism, and service excellence, creating a positive and memorable impression from the moment guests arrive.

What's in it for you?

Weekly Pay

• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (Option to add up to 2 additional dependents)
• Dental Plan (option to add up to additional 2 dependents)
• Birthday Day Off after 1 years continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
• Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties...

• Greet members and guests warmly and professionally on arrival
• Perform check-in and check-out procedures efficiently, following internal protocols
• Manage bookings, cancellations, and room allocations using the hotel's PMS (Property Management System)
• Answer guest questions and resolve complaints or concerns with empathy and discretion
• Coordinate with housekeeping, concierge, spa, and other departments to ensure a seamless experience
• Process payments accurately and issue invoices or receipts as required
• Handle phone, email, and in-person inquiries promptly and helpfully
• Keep reception and lobby areas tidy, welcoming, and well-presented
• Maintain guest confidentiality and adhere to GDPR and club data policies
• Assist with wake-up calls, transportation bookings, and general concierge duties as needed

What we are looking for...

A successful Hotel Receptionist for Soho House will ideally have up to 2 years' experience in a busy high-profile venue and a natural flair for first class service. You'll be reliable, friendly and happy to be a key part of the team that strives for success.

Previous experience in a receptionist or front-of-house role, ideally in hospitality or luxury environments

Strong customer service and communication skills

Proficiency in Microsoft Office and hotel booking systems (e.g., Opera, Protel)

Reliable, organised, and well-groomed with a calm, professional manner

Ability to multi-task in a fast-paced environment and stay solution-focused

Desirable:

• Experience working in a private members club or boutique hotel
• Multilingual abilities
• First Aid or Fire Safety certification
• Knowledge of local attractions, transportation options, and club amenities

Pay Range

£15.50 - £15.50 GBP