Hotel Receptionist (Nights)

Marriott Bristol Royal; Bristol; On-site; GBP 10,000 - 40,000; Full time

Job summary

A luxury hotel in Bristol is seeking a Hotel Receptionist to join its front office night team. The role requires excellent customer service skills, flexibility for night shifts, and the ability to adapt. Benefits include world-class training, hotel discounts, and complimentary gym membership. Join a diverse workforce committed to inclusivity and professional growth.

Benefits

World class training programs

Global Hotel discount scheme

Complimentary Hotel gym/leisure membership

Competitive pay and potential gratuities

Free Parking

Meal on Duty

Qualifications

• No specific qualifications required, experience within hospitality preferred.

Responsibilities

• Promote a welcoming environment.
• Check guests in and out and assist with queries.
• Answer the telephone and direct accordingly.
• Assist guests with queries about local attractions.
• Handle guest complaints professionally.
• Follow Brand Standards in all aspects of the role.

Skills

Excellent customer service skills

Flexibility to work all shift patterns

Ability to adapt

Well presented

Job description

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The Bristol
Marriott Royal Hotel has been providing a 4 star luxury experience in
the heart of Bristol for over 150 years, and has an international
reputation for excellence. Marriott’s award winning in house development
program recognizes, nurtures and promotes talent. Benefit from industry
leading training, whilst also having the opportunity to transfer
internationally within the largest hotel network in the world.

We have an exciting opportunity in our front office night team as a Hotel Receptionist. You will be part of the Marriott family
offering outstanding service to our guests and associates.

Main Duties-

• Promoting a welcoming environment
• Checking guests in and out and assisting with any queries during their stay.
• Answering the telephone and directing accordingly
• Assisting with guest queries regarding places of interest, such as shopping, entertainment, theatres, restaurants etc.
• Ensuring all guest complaints are followed up and dealt with professionally and efficiently.
• Follow Brand Standards in all aspects of the job role

What do you need to apply?

We
look for enthusiasm, ability to adapt, well presented, excellent
customer service skills and flexibility to work all shift patterns (especially night shifts). You
do not have to have any specific qualifications in order to apply, but
experience within hospitality is preferred.

Benefits include:

• World class training programs and opportunity to grow and develop
• Global Hotel discount scheme across all Marriott brands
• Complimentary Hotel gym/leisure membership
• Competitive pay for every hour worked & potential gratuities
• Free Parking
• Meal on Duty
• Discounts and much more…

Marriott is an equal opportunity employer. We believe in hiring a
diverse workforce and sustaining an inclusive, people-first culture. We
are committed to non-discrimination on any protected basis, such as
disability and veteran status, or any other basis covered under
applicable law.