Hotel Receptionist - Full Time

www.findapprenticeship.service.gov.uk - Jobboard; Motherwell; On-site; GBP 25,000; Full time

Job summary

A boutique hotel chain in Motherwell is seeking a dedicated Receptionist to provide exceptional service and uphold the hotel's standards. The ideal candidate will possess strong administration skills and a genuine passion for guest interaction. Competitive salary of £24,500 offered for this permanent role with a supportive team and numerous employee benefits.

Benefits

40% off stays at any Dakota

25% off drinks and dining at any Dakota

Free private mental health support and counselling

Access to discounted gift card platform

Family-friendly flexible working options

Meals on duty and uniforming

£200 bonus for referring a friend

Free bi-annual eye testing

Qualifications

• Minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
• Fully computer literate, with a knowledge of RezLynx being desirable.
• Experience working in 4* and 5* hotels is strongly preferred.

Responsibilities

• Carry out Reception duties, including welcoming guests and checking in/out guests.
• Provide high-level guest service ensuring special attention to all guests.
• Work closely alongside other departments to ensure excellent communication.

Skills

Strong administration skills

Great communicator

Attention to detail

Hands-on approach

Physically active

Tools

RezLynx property management system

Job description

Dakota Hotel based in Motherwell are seeking a genuine people person with strong administration skills for the role of Receptionist.

CONTRACT AND PAY RATE

The gross annual salary is £24,500..

The role carries a permanent contract of 37.5 hours per week and typical shifts could be 6.45am - 2.45pm or 2.45pm - 10.45pm, working any 5 days out of 7.

PRIMARY ROLE RESPONSIBILITIES

• To carry out Reception duties including welcoming guests to Dakota, checking in and out guests, carrying out ad hoc requests, making bedroom and table reservations, light housekeeping tasks, and handling guest billing.
• Provide a consistently high level of guest service in accordance to our service principles and values, ensuring that all guests receive special attention and recognition.
• To have a comprehensive knowledge of the Front Office computer systems.
• Work closely alongside all other departments to ensure excellent communication and be proactive in assisting other departments as required.
• Offer additional services to make the guest experience more seamless i.e. making restaurant reservations, assisting in directions, delivering items to rooms.

BENEFITS

In addition to being part of a culture infused with positivity and opportunity for ongoing development, tangible benefits you could enjoy when you join our team include:

• 40 per cent off stays at any Dakota
• 25 per cent off drinks and dining at any Dakota
• Access to our Employee Assistance Program which includes
  - free private mental health support and counselling sessions
  - video GP consultations and private prescription services
  - access to daily rewards to be cashed out for shopping vouchers
• Access to discounted gift card platform
• Support from our inhouse Mental Health Champions
• Additional holiday day on the first anniversary of your employment.
• Family-friendly flexible working options
• Meals on duty and uniforming
• £200 bonus to recommend a friend to join our team
• £10 bonus every time you are mentioned on Trip Advisor
• Free bi-annual eye testing for users of display screen equipment
• Accredited, certified compliance training given on employment such as in Food Hygiene, Alcohol Responsibility, Data Protection, and Health & Safety
• Access to a suite of external, certified resources via our Learning Management System
• Supportive continuous professional development culture with an annual appraisal and objectives, or a Personal Development Plan.
• Opportunities to undertake both internal and external training courses, including potential for in-house Apprenticeships.
  
  Full terms on our benefits can be found in our Handbook.

ABOUT DAKOTA HOTELS

Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, and Manchester, with Newcastle coming in 2025 and more in our pipeline.

Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last five years in a row. We were also featured within the Top 10 employers in the 2024 Sunday Times Best Places to Work in the UK, as well as being awarded the Spotlight Award for Best Places to Work for LGBTQIA+ employees.

As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for four consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.

Eurocentral | Edinburgh | Glasgow | Leeds | Manchester | Newcastle

Our location, Parklands Ave, Motherwell ML1 4WQ, is just off the M8 motorway in Maxim Business Park at the Eurocentral Junction, we are a 92-bedroom boutique hotel which boasts a destination Bar & Grill restaurant as well as a newly built wedding events space.

Our location is easily accessible by car and we offer complimentary parking for both employees and guests. Additionally, there are frequent buses using the CityLink 900 route, only 20 minutes from Buchanan St Bus Station directly to our hotel.

APPLICANT REQUIREMENTS

The successful applicant will have/be:

• A minimum of two years working experience in a hospitality setting, preferably in a hotel environment.
• Fully computer literate. A knowledge of RezLynx property management system is desirable however full training will be given.
• Hands-on approach to all aspects of the role, available to work flexible shifts and present in the business during peak times
• Great communicator and a genuine people person
• Experience working in 4* and 5* hotels are strongly preferred
• A strong administrator with the ability to prioritise and work at pace.
• Be able to be physically active in your role, standing for much of your shift and working at pace.
• An enthusiastic individual who will promote our culture of positivity.
• Be task oriented with a great pride for the work they do and attention to detail.
• Flexible with shift patterns and available around the needs of our business.
• Successful candidates must demonstrate having researched our brand and a genuine desire to be part of our team.

APPLY

Please send us your up to date CV.

Visit our Careers page to learn about current opportunities and find your #DreamRolesAtDakota – we’d love to hear from you!

For more information on our luxury hotel, please visit our:

• Website
• Dakota Hotels Instagram or Dakota Eurocentral Instagram
• Trip Advisor
• Facebook page