Hotel Receptionist / Front Desk Agent / Front of House Reception Desk

AWD online; Torquay; On-site; GBP 22,000 - 26,000; Full time

Job summary

A fantastic opportunity for a Front of House Hotel Receptionist awaits at a well-established family-run hotel in Hope Cove, South Devon. The ideal candidate will have strong customer service and administrative skills, ensuring every guest feels valued. This full-time role includes competitive salary, accommodation options, and a supportive working environment.

Benefits

Free onsite parking

Free meals whilst on duty

Statutory pension enrolment

Regular training and development

Qualifications

• Previous experience working on a front-of-house reception desk in a hotel environment.
• Flexible to work morning and afternoon shifts.
• Excellent written and verbal communication skills.

Responsibilities

• Welcome guests and assist with their registration.
• Check guests out and manage payments.
• Ensure front desk remains clean and tidy.

Skills

Customer Service

Communication Skills

Organisational Skills

Time Management

Proactivity

Tools

PMS Guest Line

Reslynx

Resdiary

Job description

Hotel Receptionist / Front Desk Agent who has excellent client facing customer service and administrative skills is required to work on the Front of House Reception Deskfor a well-established family run, independent hotel in Hope Cove, South Devon.

Would you like to live next to the coast with amazing landscapes?

If you’re happy to re-locate to beautiful Hope Cove in South Devon and have experience working on a Hotel Reception Desk with excellent administration and customer service skills, then this could be the job for you.

SALARY: Competitive + Benefits (see below)

LOCATION: Must be willing to re-locate to Hope Cove, South Devon (Accommodation Available)

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 40 – 48 Hours per Week, Shift Work, 5 Days out of 7

IF POSSIBLE: Can you please add on your CV or covering email that you’re happy to re-locate, which will speed up the recruitment process.

JOB OVERVIEW

We have a fantastic new job opportunity for a Front of House Hotel Receptionist / Front Desk Agent who has excellent client facing customer service and administrative skills.

As the Front of House Hotel Receptionist / Front Desk Agent you will be working in a welcoming family run, friendly and supportive environment with added employee benefits.

Working as a Front of House Hotel Receptionist / Front Desk Agent you will play a vital role in upholding the hotel’s commitment to exceptional guest experiences. Your primary responsibility is to deliver warm, welcoming, and efficient service, ensuring every guest feels valued and cared for, in alignment with the hotel’s established vision and values.

As a successful candidate you will serve as the first point of contact, responding promptly and courteously to guest inquiries and requests, while contributing to the seamless operation of the reception desk. A proactive and positive approach is essential, reflecting the hotel’s dedication to creating a truly memorable stay for each and every guest

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as the Front of House Hotel Receptionist / Front Desk Agent include:

• Welcome guests on their arrival using the guests name and assist with their registration ensuring all details of reservations are correct

• Check guests out, charge payment accordingly and pass on any feedback to the General Manager

• Liaise effectively with other departments

• Aid and assist guests during their stay through effective use of social skills and to pass on any comments to the relevant personnel

• Ensure full handover is passed on to the next shift

• Ensure correct procedure regarding all matters of security are observed

• Understand the importance of up selling to maximise rooms revenue

• Cover the front desk at all time as per rota

• Always keep the front desk clean and tidy

• Assist with Food and Beverage service (when required) supporting colleagues at busy times. May lead to some Duty Management cover after probation

CANDIDATE REQUIREMENTS

• Must have previous experience working on a front-of-house reception desk in a hotel environment

• Flexible to work morning and afternoon shifts

• Excellent written and verbal communication skills

• Must be pro-active with good organisational and time management skills

• Previous experience using PMS Guest Line – Reslynx and Resdiary highly desirable

BENEFITS

• Competitive salary plus share of gratuities

• Free onsite parking

• Free meals whilst on duty

• Statutory pension enrolment

• Statutory holiday entitlement

• Simple live in accommodation may be available nearby (terms apply)

• Regular training and development

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13170

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in Hope Cove, South Devon. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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