Hotel Receptionist / Front Desk Agent / Front of House Reception Desk

Aluminum Window Designs Ltd; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel in Hope Cove is seeking a Front of House Hotel Receptionist with exceptional customer service skills. The role involves welcoming guests, managing reservations, and ensuring a pleasant stay. Ideal for those willing to relocate, it offers competitive pay and benefits.

Benefits

Free onsite parking

Free meals during shifts

Statutory pension

Holiday entitlement

Potential live-in accommodation

Qualifications

• Previous experience in hotel front desk operations.
• Flexible to work morning and afternoon shifts.

Responsibilities

• Welcome guests, assist with registration, and ensure reservation details are correct.
• Check guests out, process payments, and relay feedback to management.
• Coordinate with other departments and assist guests during their stay.

Skills

Communication

Organization

Customer Service

Tools

PMS Systems

Job description

Hotel Receptionist / Front Desk Agent / Front of House Reception Desk

Join to apply for the Hotel Receptionist / Front Desk Agent / Front of House Reception Desk role at Aluminum Window Designs Ltd.

Job Overview

We have a fantastic opportunity for a Front of House Hotel Receptionist / Front Desk Agent with excellent client-facing customer service and administrative skills. The role is based at a well-established family-run hotel in Hope Cove, South Devon.

If you're willing to relocate to Hope Cove and have experience working at a hotel reception desk, this could be the perfect job for you.

Salary & Benefits

Competitive salary plus benefits, including free onsite parking, free meals during shifts, statutory pension, holiday entitlement, and potentially live-in accommodation nearby.

Location & Job Details

Location: Hope Cove, South Devon (Accommodation available). Full-Time, Permanent role. Working hours: 40-48 hours/week, shift work, 5 days out of 7.

Responsibilities

• Welcome guests, assist with registration, and ensure reservation details are correct.
• Check guests out, process payments, and relay feedback to management.
• Coordinate with other departments and assist guests during their stay.
• Ensure proper handovers and observe security procedures.
• Upsell to maximize revenue and maintain a tidy, welcoming front desk.
• Support Food and Beverage service as needed, with potential for Duty Management after probation.

Candidate Requirements

• Previous experience in hotel front desk operations.
• Flexible to work morning and afternoon shifts.
• Excellent communication skills, proactive, organized, and able to manage time effectively.
• Experience with PMS systems like Guest Line Reslynx and Resdiary is highly desirable.

How to Apply

Submit your CV to our Recruitment Team. Indicate your willingness to relocate to expedite the process. CVs meeting the criteria will be forwarded to the client for consideration.

Job reference: AWDO-P13170.