Hotel Receptionist - Days Hotel Receptionist - Days

Thistle; Camden Town; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company in Camden Town is looking for a Receptionist to create memorable experiences for guests. You will handle all aspects of guest service at the reception, manage busy times calmly, and work flexible shifts. Ideal candidates have a passion for guest service and attention to detail.

Benefits

Career Development & Growth

Access to earned salary before payday

Gym Discounts

Paid Volunteering Days

Qualifications

• Proactive mindset in anticipating guest needs.
• Experience in a busy, guest-facing environment preferred.
• Ability to create warm, personalized experiences.

Responsibilities

• Welcome guests warmly and manage their needs at reception.
• Work on a shift rota, including early and late shifts.
• Provide exceptional hospitality beyond check-in and check-out.

Skills

Guest service passion

Calm under pressure

Open personality

Attention to detail

Flexible scheduling

Tools

Opera

Job description

You'll work mainly on the Reception desk, ensuring that every guest feels warmly welcomed and supported throughout their stay. While experience with Opera is a plus, what matters most is your dedication to creating memorable experiences. Your proactive, calm approach will be essential in anticipating guest needs and resolving any queries with ease-even during busy times.

This role offers a fantastic opportunity to build connections and deliver truly personalized service, going beyond Check-in and Check-Out to make each guest feel at home. Our Front of House Team operates on a shift rota, so you'll need to be comfortable working five days out of seven, with a mix of early and late shifts.

We're looking for someone with:

• A genuine passion for guest service and creating warm, personalized experiences
• The ability to remain calm and collected in a busy, guest-facing environment
• A friendly, open personality that makes guests and team members feel valued
• Strong attention to detail and a proactive mindset in anticipating guest needs
• Willingness to work flexibly as part of a shift-based schedule

If you're ready to bring your unique skills to a proud, passionate team dedicated to delivering exceptional hospitality, we'd love to hear from you!

What We Offer

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests.

Our 'People Promise' sets out how you can expect us to support you at every step of your application and your career with us. This includes:

• Career Development & Growth - We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.
• Financial Wellbeing - You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include:
  • Wage Stream - You'll be paid monthly, but have access to your earned salary before payday should you need it
  • Discounts & Perks - Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you
  • Refer a Friend - Earn up to £1000 when friends join our team
  • Interest-Free Loans - Season ticket loans to make commuting easier
• Mental & Physical Well-being - We're here to support your well-being, whenever and wherever you need it.
  • On-Site Mental Health First Aiders
  • 24/7 Employee Assistance Line - Free, confidential advice
  • Be Well Platform - Our Online fitness and wellness resources
  • Gym Discounts & Cycle to Work Scheme
• Recognition & Community - We're proud of everything we achieve, so we always celebrate our extraordinary team and culture.
  • 'Wonderful People' Awards - Monthly, quarterly, and annual recognition
  • Social & Seasonal Events - Fun, inclusive celebrations
  • People Council - A platform for every voice
  • Paid Volunteering Days - Give back to causes close to you