Hotel Receptionist - Casual Hours

Frasers Group; Coventry; On-site; GBP 40,000 - 60,000; Part time

Job summary

A hospitality leader in Coventry seeks a Receptionist to provide exceptional customer experiences. Responsibilities include managing transactions, ensuring a welcoming atmosphere, and preparing invoices. The ideal candidate has a bubbly personality, strong communication skills, and experience in customer service. Flexible hours and full training are offered in a vibrant team environment.

Benefits

Weekly pay

Full training provided

Free parking

Discounted food and drink

Qualifications

• Experience in a similar or front-facing customer service role.
• Strong communication skills.
• Excellent interpersonal and customer relations skills.

Responsibilities

• Handle transactions and provide local insights.
• Anticipate every detail of a guest's experience.
• Conduct end-of-shift banking and prepare for the next shift.

Skills

Customer service

Strong communication skills

Interpersonal skills

Attention to detail

Flexibility

Job description

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Client:

Frasers Group

Location:

Coventry, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2d7f5fc17602

Job Views:

6

Posted:

31.07.2025

Expiry Date:

14.09.2025

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Job Description:

Coventry Building Society Arena is home to unforgettable experiences for conferences, exhibitions, meetings, sport, music and live entertainment. We are an internationally renowned venue which attracts 1.2 million visitors a year and hosts more than 600 events a year.

Coventry Building Society Arena is home to Coventry City Football Club and has hosted some of the world’s biggest names in music, including Coldplay, Rolling Stones, Harry Styles and the Arctic Monkeys.

Our team is committed to providing the best experience and service for all of our visitors.

‘The Best Times Are Here, The Best People Are Here’ at Coventry Building Society Arena.

Roles and Responsibilities:

Do you want to excite the world of Hospitality?

We bring together a portfolio of Hotel assets and brands under a common philosophy cantered around delivering exceptional customer experiences, nurturing talent and smart investment to drive superior performance and growth.

OVERVIEW

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a guest experience, you’ll also create the warm atmosphere that makes our guests feel at home in the hotel.

Some of the duties you’ll undertake in this varied role include - telephone enquiries, reservations, preparing invoices and taking payments from our guests, conducting end of shift/day banking, and preparing for the shift ahead.

About you…

You willjoin the Front Office team, working in the Reception area of the hotel.

You enjoycreating memorable experiences for our guests, ensuring the warmest welcome, demonstrating exceptional levels of customer service and great knowledge of all room categories and hotel facilities.

Are youfriendly, positive, passionate and eager to be part of a team of likeminded professionals? Then this is the job for you

WHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!

HospitalityIntegrityLeadershipTeamworkOwnershipNow

The most recognized name in the industry, Hilton remains synonymous with the word “hotel.” From inaugural balls and Hollywood awards galas to business events and days to remember, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Experience:

• Experience in a similar or front facing customer service role with an outgoing and bubbly personality.
• Strong communication skills through a variety of means.
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise.
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks. As a 7 day a week operation, shifts will be based as per business needs.
• High attention to detail and accuracy – great at managing one’s own time.
• Choose your own hours – work when suits you
• Weekly pay
• Full training provided
• Free parking
• Discounted food and drink from our onsite outlets
• Opportunity to work as part of vibrant and exciting venue team