Hotel Receptionist - Canterbury

Abode; Canterbury; On-site; GBP 18,000 - 24,000; Full time

Job summary

Join a stylish boutique hotel as a Receptionist where your passion and personality can shine. You'll create memorable experiences by welcoming guests, advising them on attractions, and ensuring they have a wonderful stay. This position promotes work/life balance, teamwork, and offers various perks including competitive pay, discounts, and opportunities for professional development.

Benefits

Competitive pay including service charge and tips

Retail and hospitality discounts via Perkbox

25% staff discount on food & beverage

Confidential support through Employee Assistance Programme

Free meals on duty

Learning and development opportunities

Milestone awards

Qualifications

• Experience in a similar position.
• Strong interpersonal skills.
• Ability to manage multiple tasks.

Responsibilities

• Welcoming guests from check-in to check-out.
• Advising on local attractions and booking tables.
• Building strong relationships with colleagues and guests.

Skills

Customer Service

Communication

Teamwork

Job description

Location: ABode Canterbury is a stylish, four AA star 72-bedroom boutique hotel on Canterbury High Street. It houses our own restaurant brand, Brasserie ABode.

For commuters, Canterbury East and West train stations are just a few minutes' walk away.

Service charge: We pay our team a service charge each month! This all goes into one pot, and 100% of it is shared amongst all team members. Typically, service charge can be around £115 per month (approximately £1375 annually) in addition to your base pay for full-time employees.

Send us a WhatsApp message with FAMILYFIRST to [phone] to learn more, chat, and apply!

Join our team as a Receptionist and let your passion and personality shine.

Our culture emphasizes thoughtfulness towards each other and our guests. We encourage everyone to show care and consideration.

This role is suitable for someone with experience in a similar position.

As a host to our guests, you'll play a key role in creating memorable experiences.

Key responsibilities include:

• Welcoming guests from check-in to check-out, including booking tables and advising on local attractions.
• Building strong relationships with colleagues and guests.
• Ensuring guests have a memorable stay.
• Collaborating across departments to support team goals.

We value work/life balance and aim to be fair with rotas. Flexibility is appreciated to maintain mutual understanding.

Perks include:

• Competitive pay, including service charge and tips.
• Retail and hospitality discounts via Perkbox.
• 25% staff discount on food & beverage, and special rates for friends and family.
• Confidential support through our Employee Assistance Programme.
• Free meals on duty.
• Opportunities for learning and development, with clear pathways for advancement, including many internal promotions.
• Milestone awards such as champagne, afternoon tea, dinner, longer stays, extra days off, and personalized gifts.

About our hotels

Our hotels are unique and welcoming, each with its own personality—from Gidleigh Park and Amberley Castle to Abode Manchester. We prioritize quality, inclusion, and creating memorable experiences for guests and staff alike. For more details, visit our group website.

If you enjoy learning and sharing your knowledge, get in touch!

Send a WhatsApp message with FAMILYFIRST to [phone], or apply through the usual channels.

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