Hotel Receptionist - California Hotel 3* - St Pancras Hotel Services Ltd

St Pancras Hotel Services Ltd; London; On-site; GBP 23,000 - 28,000; Full time

Job summary

A prestigious hotel in London is seeking an experienced Hotel Receptionist to oversee check-in/check-out and manage guest reservations. This on-site role requires excellent communication and organisational skills, with a preference for candidates experienced in Rezlynx PMS. The successful applicant will work five days a week in a vibrant hotel environment.

Responsibilities

• Ensure arrivals, check-in and check-out are managed smoothly.
• Manage reservations via calls and emails.
• Maintain guest records up to date.
• Provide exceptional customer service.

Skills

Excellent command of English

Strong customer service mindset

Attention to detail

Organisational skills

Flexibility

Tools

Rezlynx (PMS)

Job description

Overview

Rota changes weekly. We are a 61-bedroom hotel in London with a unique Art Deco style and a vibrant bar & Terrace. We are seeking an experienced Hotel Receptionist, ideally with Rezlynx (PMS) experience, though this is not required to be considered for the position. The receptionist will work on-site 5 days a week, handling check-in/check-out, reservations via calls and emails, and maintaining prompt communication with guests. The role reports to the Front of House Manager and requires excellent organisation and communication skills.

Responsibilities

• Ensure arrivals, check-in and check-out are managed smoothly and to the highest customer service standards.
• Manage reservations via calls and emails with timely, accurate responses.
• Maintain guest records up to date and accurate.
• Provide exceptional customer service and a memorable guest experience.

Qualifications and Skills

• Excellent command of English, both verbal and written.
• Strong customer service mindset and hospitality professionalism.
• Great attention to detail and superb organisational skills.
• Flexible on working hours and duties.
• Experience with Rezlynx (PMS) is preferred but not required.

Details

• Salary: £27,352 yearly
• Location: Belgrove Street, London
• Hours: On-site, 5 days a week