Hotel Receptionist – California Hotel 3*

The Megaro Hotel; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A vibrant hotel in London seeks an experienced Hotel Receptionist to join their team. Responsibilities include managing guest check-in and check-out, handling reservations, and delivering exceptional customer service. The ideal candidate should possess strong communication and organizational skills, with a passion for hospitality. Experience with Rezlynx is a plus. This role is on-site, 5 days a week, and offers an opportunity to join a quirky operation.

Qualifications

• Passionate about customer service and guest journey.
• Excellent command of English, both verbal and written.
• Flexible on working hours and duties.

Responsibilities

• Ensure arrivals, check-in & check out are managed smoothly.
• Maintain guests' records up to date at all times.
• Provide exceptional customer service.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Tools

Rezlynx (PMS system)

Job description

Hotel Receptionist – California Hotel 3*

Kings Cross

Born in 1985, our 61 bedrooms California Hotel is a unique bed & breakfast, the first property opened within the Megaro portfolio. It has always been the leading character of the company, through its Art Deco look and vibrant bar & Terrace.

We are now ready to enlarge our family and are looking for an experienced Hotel Receptionist, ideally experienced with the role using Rezlynx (PMS system) – although not a must to be considered for the position.

The receptionist will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible.

The ideal candidate will have to-do attitude and will be a hospitality professional, passionate about customer service and guest journey. The role reports directly to the Front of House Manager and requires someone with superb organisation and communication skills.

The Hotel Receptionist will:

• ensure arrivals, check-in & check out are managed smoothly and efficiently to the highest customer service level.
• have great attention to details.
• have great communications skills.
• have excellent command of English, both verbal and written.
• be extremely knowledgeable in regards to the company services, standards & products.
• flexible on working hrs and duties.
• have a great eye for details and will maintain guests’ record up to date at all time.
• provide exceptional customer service and unforgettable experience.

If you are looking for a vibrant, quirky operation, no need to look any further.

Apply today and begin a new adventure with us.