Hotel Receptionist – California Hotel 3*

St Pancras Hotel Services Ltd; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A vibrant hospitality company in London is seeking an experienced Hotel Receptionist. You will manage check-in and check-out, handle guest reservations, and ensure exceptional customer service. Ideal candidates should possess excellent communication skills and attention to detail. Full-time position with flexible working hours. Immediate start available.

Qualifications

• Experience as a hotel receptionist or in a similar role.
• Excellent command of English, both verbal and written.
• Flexible with working hours and duties.

Responsibilities

• Manage check-in and check-out processes.
• Handle reservations via calls and emails.
• Maintain guest records and provide exceptional customer service.

Skills

Customer service

Communication skills

Attention to detail

Tools

Rezlynx (PMS system)

Job description

Hotel Receptionist – California Hotel 3*. Kings Cross. Born in 1985, our 61 bedrooms California Hotel is a unique bed & breakfast, the first property opened within the Megaro portfolio. It has always been the leading character of the company, through its Art Deco look and vibrant bar & Terrace.. We are now ready to enlarge our family and are looking for an experienced Hotel Receptionist, ideally experienced with the role using Rezlynx (PMS system) – although not a must to be considered for the position.. The receptionist will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible.. The ideal candidate will have to-do attitude and will be a hospitality professional, passionate about customer service and guest journey. The role reports directly to the Front of House Manager and requires someone with superb organisation and communication skills.. The Hotel Receptionist will:. ensure arrivals, check-in & check out are managed smoothly and efficiently to the highest customer service level.. have great attention to details.. have great communications skills.. have excellent command of English, both verbal and written.. be extremely knowledgeable in regards to the company services, standards & products.. flexible on working hrs and duties.. have a great eye for details and will maintain guests’ record up to date at all time.. provide exceptional customer service and unforgettable experience.. If you are looking for a vibrant, quirky operation, no need to look any further.. Apply today and begin a new adventure with us.

Experience: Required
Languages: English – Advanced
Employment: Full-time
Schedule: Rota Changes Weekly
Starting time: Immediate start!

About St Pancras Hotel Services Ltd:

St Pancras Hotels Services Limited is a hospitality company based in King's Cross/St Pancras. Whilst we are a group of eclectic brands, each brand has its very own personality, in the same way as our people are unique.