Hotel Receptionist – Boutique Hotel

The Megaro Official; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Hotel Receptionist to join their vibrant team in a boutique hotel setting. This role offers the chance to provide exceptional customer service and create unforgettable experiences for guests. As a key member of the front desk team, you will manage check-ins and check-outs, handle reservations, and maintain accurate guest records using a leading PMS system. If you thrive in a high-end environment and possess strong communication and organizational skills, this is the perfect opportunity for you to embark on a rewarding journey in the hospitality sector.

Qualifications

• Experience in hotel reception and proficient in using PMS systems.
• Strong communication and organizational skills are essential.

Responsibilities

• Manage check-in & check-out processes efficiently.
• Provide exceptional customer service and maintain guest records.

Skills

Customer Service

Communication Skills

Organizational Skills

Attention to Detail

Tools

Rezlynx

Job description

Hotel Receptionist – Boutique Hotel

Kings Cross

Born in 2019, The Gyle Hotel is a unique residential hotel located in the colourful borough of Camden. The property offers the opportunity to immerse yourself in one of London's most historically curious neighbourhoods as we welcome our guests to Argyle Square and this beautifully unique, cosy and personalised travel experience.

The Gyle possesses 33 keys with every room having solid oak flooring, vintage mirrors, Scottish textiles, and many more lovely features.

We are now ready to enlarge our family and are looking for an experienced Hotel Receptionist, proficient in the role using Rezlynx (PMS system).

The receptionist will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining fast correspondence with guests, and assisting as promptly as possible.

The ideal candidate will be passionate, well-presented, extremely knowledgeable, and enthusiastic about 5-star service and guest journey. The role reports directly to the Cluster Hotel Manager and requires someone with superb organisation and communication skills.

It is essential to ensure the department is adequately briefed at all times; therefore, communication is key.

The Hotel Receptionist will:

1. Ensure arrivals, check-in & check-out are managed smoothly and efficiently to the highest customer service level.
2. Be a system superuser, updating guests’ history accordingly and understanding the management of room rates.
3. Be extremely knowledgeable regarding the company services, standards & products.
4. Be commercially and financially astute.
5. Be flexible on working hours and duties.
6. Have a great eye for detail and maintain guests’ records up to date at all times.
7. Provide exceptional customer service and unforgettable experiences.

If you are looking for a vibrant yet high-end operation, no need to look any further.

Apply today and begin a new adventure with us.