Hotel Receptionist

GuestHouse Hotels; York; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a vibrant team at a top-rated hotel in York, where you can thrive in a supportive environment. As a Hotel Receptionist, you'll be the first point of contact for guests, ensuring they feel welcomed and valued. This role offers a unique opportunity to grow within the hospitality industry, backed by a family-run ethos that prioritizes both guest satisfaction and employee well-being. With perks like extra holiday for your birthday and wellness support, this is more than just a job—it's a chance to be part of a happy family of hotels dedicated to excellence.

Benefits

Extra holiday day for your birthday

Share of the monthly TRONC distribution

Paid breaks

£200 cash bonus for referrals

Access to private GPs and counselling

Staff meals while on duty

Discounted stays for family and friends

Investment in training and development

Qualifications

• Passion for hospitality and looking after people.
• Experience in a guest-facing role preferred.

Responsibilities

• Ensure guests receive a memorable welcome and farewell.
• Respond to all guest queries and provide assistance.

Skills

Customer Service

Hospitality

Teamwork

Opera Cloud PMS

Job description

Hello York

No.1 York by GuestHouse Hotels is the best place to work in hospitality, in the great city of York, and we want YOU to be part of our hotel!

• Award Winning Business 2023 *Rated No.1 Hotel in York on Trip Advisor
• Ranked in the Top 10 Hotels Worldwide on Trip Advisor.
  
  

We’re now looking to recruit a superstar Hotel Receptionists on a full-time basis to ensure that our guests receive a truly GuestHouse welcome, a memorable farewell, as well as responding to all queries in between.

The Perks

We are an awesome team of people, who love working together, and here are some of the perks that you’ll receive whilst working for us.

• An extra holiday day for your birthday
• Share of the monthly TRONC distribution
• All breaks are paid
• £200 cash bonus when someone you refer to us gets hired - pro rata
• We invest in your wellness and mental health. You can access private GPs and counselling sessions, whenever you need it.
• Our team get staff meals while on duty
• You can stay with your family and friends in any of our hotel at a huge discount.
• We will invest in you and the training you want to get ahead. Want to learn about wine? About food? About health and safety? Let us know and we will ensure you learn the skills you need to progress your career.
  
  

A Bit About You

So, what does it take to be work here? You must want to be the best at what you do. Be proud of doing things the right way, even when no one is looking. In other words, be:

• Hard working and driven
• Have a GENUINE passion for hospitality and looking after people
• Ideally have a work experience working in a guest facing role- but if you’re just starting off, that’s ok too.
• Be Genuine and a real team player. That one is a non-negotiable!
• Opera Cloud PMS experience a big plus
  
  

At GuestHouse We say we’re a family of happy hotels, full of wonder, in Britain’s most intriguing cities because we mean it. We’re literally a family, three brothers in fact – Tristan, James and Tom – creating the kind of hotels our families and friends want to stay in. Luxury, but not stuffy. Different, but not show off. And above all, happy. We know that to make guests happy we need you, our teams, to be happy at work, empowered to make decisions, and genuinely feel like part of the family, not just someone doing a job.

If you’d like to apply for the role of Hotel Receptionist, then please click apply now. If you just want to hear more then reach out, come and join us for a free coffee and a chat- we’d love to meet you.

Start date: ASAP

Salary: £12.21 per hour (plus a share of the monthly TRONC)

Hours: 40 hours per week

Shift work: Yes