Hotel Receptionist

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• £25,397 per annum (depending on experience)
• Full-time permanent position – 40 hours per week worked over 5 days on a rota basis, Monday to Sunday. (8-hour shifts between 7 am to 11 pm) full flexibility required
• An additional share of service charge and tips (estimated 2k per year)
• An enthusiastic, warm, and friendly professional with a passion for the hospitality industry.
• You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.
• Checking guests in and out of the hotel, making reservations, restaurant bookings, and helping guests organize the best stay for them
• Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required
• Use the Opera Front Office System to check in and check out guests and take payments.
• Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift)
• Provide guests with information about our castle, hotel services, and activities available in the local area
• Excellent communicator and listener with a creative and positive attitude, able to address guest requirements
• Respond to telephone and in-person queries regarding reservations, hotel information, and guest concerns in a timely fashion

Job Description

• £25,397 per annum (depending on experience)
• Full-time permanent position – 40 hours per week on a rota basis, Monday to Sunday. (8-hour shifts between 7 am to 11 pm) full flexibility required
• An additional share of service charge and tips (estimated 2k per year)
• An enthusiastic, warm, and friendly professional with a passion for the hospitality industry.
• You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.
• Checking guests in and out, making reservations, restaurant bookings, and helping organize their stay
• Strong IT skills in Microsoft Office, including report generation
• Use the Opera Front Office System for check-in, check-out, and payments
• Assist guests with luggage via spiral staircases (no lift available)
• Provide information about the castle, hotel services, and local activities
• Excellent communication skills, positive attitude, and ability to meet guest needs
• Respond promptly to inquiries regarding reservations and guest concerns

Qualifications

• Experience in a similar role, ideally in a 4* or above establishment
• Proficient in IT, with strong knowledge of Excel & Word; hotel PMS experience preferred
• Fluent in verbal and written English
• Ability to manage multiple projects efficiently and adapt
• Strong organizational and customer service skills
• Attention to detail and a desire to exceed guest expectations

Additional Information

• 28 days holiday including bank holidays
• Paid day off on your birthday
• Complimentary stay at the castle after passing 3-month probation
• Training programs and online learning resources
• Staff and family rates on accommodation and discounts on food & beverages
• Recognition and career development programs
• Uniform, meals on duty, and free parking
• Staff benefits at Relais & Châteaux properties