Hotel Receptionist

Andrew Brownsword Hotels; West Oxfordshire; On-site; Full time

Job summary

A family of hotels is seeking a Receptionist to provide exceptional customer service and ensure guests have a memorable experience. The ideal candidate will host guests from check-in to check-out, assist with local recommendations, and work collaboratively with team members. This position offers competitive pay, including tips and service charges, along with various staff perks. Join us to be part of a supportive and fun work environment.

Benefits

Competitive pay including service charge and tips

Discounts across hotels

Free meals when on duty

Learning and development opportunities

Employee Assistance Programme support

Milestone awards

Qualifications

• Experience working in a similar role is preferred.
• Ability to host guests from check-in to check-out.
• Flexibility in work schedules for a good work/life balance.

Responsibilities

• Host guests and ensure a memorable experience.
• Book tables and advise on local hotspots.
• Help across departments as a team player.

Skills

Customer service

Communication skills

Teamwork

Job description

Location: Located just 15 miles from Oxford, Old Swan & Minster Mill is in the picturesque village of Minster Lovell.

Consisting of both a quintessentially country English Inn and a modern riverside hotel,

Service charge: We pay our team a service charge each month! This service charge is pooled together, and 100% of it is shared among all team members at the hotel. Every penny received is paid out to the team.

Service charge can be in the region of £275-£325 a month (close to £4000 per year) for a full-time employee.

The Old Swan & Minster Mill offers a relaxed, fun yet professional environment to work in. Free parking is available on site, and we offer discounted staff taxis for those who don't drive!

Send us a WhatsApp message with FAMILYFIRST to [phone] to find out more, chat with us, and apply (or apply through the normal process, whichever works best for you!).

Come and join our team as a Receptionist and let your passion and personality shine.

Our culture is very important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests.

This role would suit someone with experience working in a similar role.

Being a host to our guests means you’ll play a large part in ensuring they make memories to last a lifetime.

Key points about the role:

• Hosting guests from check-in to check-out, which could include booking tables, advising on local hotspots, or just having a chat.
• You spend a lot of your life at work, so your colleagues often become friends, and we encourage that. We want our employees to build close relationships across all teams.
• Ensuring all our guests have a memorable experience.
• We are one team, so we will all help each other across departments when needed.

Work/life balance is important, so we aim to be fair with our rotas. We ask for flexibility so we can be flexible with you in return.

Perks include:

• Competitive pay – We offer a competitive rate of pay, plus service charge and tips.
• Retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our hotels – 25% off food & beverages, and a staff rate of £25 B&B per person, with special rates for friends and family.
• Confidential support through our Employee Assistance Programme.
• Free meals when on duty.
• Opportunities for learning and development, with pathways to progress, including internal promotions up to General Manager level.
• Milestone awards including champagne, afternoon tea, or dinner, and special gifts for major milestones like longer stays, extra days off, etc.

About our family of hotels

We bring a family of hotels together, each unique and quirky, committed to quality and inclusivity. Our group includes hotels like Gidleigh Park in Devon, Amberley Castle, and Abode Manchester. Visit www.brownswordhotels.co.uk to see the full group.

If you enjoy learning and sharing your wisdom, get in touch!

Send us a WhatsApp message with FAMILYFIRST to [phone] to learn more, chat, and apply (or apply through the usual method).