Hotel Receptionist

Smart 10 ltd; Ware; On-site; GBP 27,000; Full time

Job summary

A leading company in the hospitality industry is seeking a Hotel Receptionist to manage front desk operations at their Hertfordshire location. This role requires effective communication and multitasking skills to ensure a seamless experience for guests. Candidates should have customer service experience and be available for varying shifts, including weekends.

Benefits

Competitive salary

Ongoing training and development

Uniform provided

Qualifications

• Previous experience in a hotel or customer service role is highly desirable.
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Greet guests warmly and ensure a smooth check-in/check-out process.
• Handle guest queries, complaints, and requests professionally.
• Manage bookings, cancellations, and special requests via phone, email, and in person.

Skills

Customer service

Communication

Multitasking

Computer literacy

Job description

Job Title: Hotel ReceptionistLocation: HertfordshireSalary: GBP26,400 per annumContract Type: Full-time, PermanentHours: 40 hours per week, 5 shifts over 7 days on a rotating basis

About the Role

We are currently seeking a friendly, professional, and customer-focused Hotel Receptionist to join our front-of-house team in Hertfordshire. This is a full-time position requiring flexibility to work across a 7-day operation, including weekends and varying shift patterns.

Key Responsibilities

• Greet guests warmly upon arrival and ensure a smooth check-in/check-out process

• Handle guest queries, complaints, and requests efficiently and professionally

• Manage bookings, cancellations, and special requests via phone, email, and in person

• Maintain accurate records and operate the front desk system

• Liaise with housekeeping and other departments to ensure a seamless guest experience

• Provide information about the hotel, local area, and amenities

• Handle cash, card transactions, and issue invoices as required

• Ensure the front desk and reception area are clean and presentable at all times

Shift Patterns

You will work 5 shifts per week on a rotating basis. The following shift times apply across a 7-day operation:

• Morning Shift: 07:00 - 15:30

• Mid Shift: 10:00 - 18:00

• Evening Shift: 15:00 - 23:00

Please note: Weekend availability is essential for this role.

Skills and Experience Required

• Previous experience in a hotel or customer service role is highly desirable

• Excellent communication and interpersonal skills

• A professional and welcoming manner

• Ability to multitask and remain calm under pressure

• Good computer literacy; experience with booking/reservation systems is an advantage

• Flexibility to work various shifts, including weekends and bank holidays

Benefits

• Competitive salary of GBP26,400 per annum

• Opportunity to work in a supportive and dynamic hospitality environment

• Ongoing training and development

• Uniform provided

• Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted.Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data.