Hotel Receptionist

Brend Hotels; United Kingdom; On-site; GBP 10,000 - 40,000; Full time

Job summary

A family-run hospitality company is seeking a Receptionist for The Park Hotel in Barnstaple. You'll manage hotel bookings, provide exceptional customer service, and handle phone calls. This role offers competitive pay, opportunities for progression, and staff discounts. Previous experience is a plus, but not required as training will be provided. Join a leading name in West Country hospitality and enjoy the perks of being part of a dedicated team.

Benefits

Competitive rates of pay

Paid holidays

Share of staff tips

Discounts at Brend establishments

Reduced accommodation rates

Qualifications

• Commitment to delivering high levels of customer service.
• Neat and tidy appearance adhering to uniform requirements.
• Ability to work independently or as part of a team.

Responsibilities

• Record and control hotel bookings with accuracy.
• Manage incoming and outgoing calls professionally.
• Complete day-to-day office administrative tasks.

Skills

Good communication skills

Flexibility

Positive attitude

Customer service

Job description

Receptionist

Location: Taw Vale Barnstaple EX32 9AE

Salary: £96.15 per day

Hotel: The Park Hotel

Deadline to apply: 09/08/2025

Hours per week: 37.5 per week

As a Hotel Receptionist you will be responsible for recording and monitoring all hotel bookings, ensuring exceptional customer service as well as answering internal and external phone calls. Work for the Brend Collection and receive competitive pay, opportunities for progression, share of staff tips, staff discounts at Brend Collection and paid holidays. Flexible working is essential and shifts will include a mixture of early mornings, evenings and weekends. This is a great opportunity to work for a successful local company in Barnstaple

What will I be doing?

As a Receptionist at The Park Hotel you are responsible for recording and controlling all hotel bookings, communicating with all departments to ensure the highest level of customer care. Receptionists will also be required to answer internal and external phone calls in a professional and friendly manner. Specifically, you will be responsible for performing the following tasks to the highest standards:

Record and control hotel bookings with accuracy and effectiveness
Deal with incoming and outgoing calls in an expeditious manner, recording and passing on messages as well as answering all emails
Completing day to day office administrative tasks including hotel banking
Friendly and professional customer service when dealing with customers as well as exceptional customer service skills
Ensure workstation and office is tidy and equipment is in working order
Understand and comply with company policy on HASAWA, fire precautions, legal requirements, and perform any other tasks that may be required from time to time.
Assist other departments wherever necessary and maintain good working relationships
What are we looking for?

To successfully fill this role as Receptionist at The Park Hotel you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and willingness to learn
Good communication skills
Commitment to delivering high levels of customer service
A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements.
Flexibility to respond to a range of different work situations
Ability to work on your own or in a team
Although previous experience would be beneficial, it is not essential as full training will be provided.

What’s in it for me?

There’s plenty of perks when it comes to joining the Brend Collection team which include competitive rates of pay, paid holidays, and a share of staff tips. You’ll also receive discounts when dining at any Brend Collection establishment as well as reduced accommodation rates. Brend Collection are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company.

What is it like to work for Brend Collection?

Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!