Hotel Receptionist

www.findapprenticeship.service.gov.uk - Jobboard; Towcester, Whittlebury; On-site; GBP 21,000 - 26,000; Full time

Job summary

A four-star hotel and conference centre is looking for a dedicated receptionist to manage guest enquiries and the check in/out process. The ideal candidate will provide excellent customer service and thrive in a busy environment. The role offers various benefits including free golf membership and health care cashback. This position requires strong communication skills and attention to detail.

Benefits

Free Golf & Leisure Membership

Free Staff Meals

Healthcare Cashback

Employee Awards

Exclusive Discounts on Food & Beverages

Discounted Spa Products and Treatments

Hotel Stay Discounts

Qualifications

• Strong team player who thrives in a busy environment.
• Excellent telephone manner and effective communication skills.
• Passion for high-quality customer service.

Responsibilities

• Greet and handle guest enquiries promptly.
• Manage the check in/out process.
• Maintain knowledge of hotel offerings and upsell facilities.
• Handle incoming calls professionally.

Skills

Excellent customer service

Attention to detail

Effective communication

Multitasking

Job description

We are looking for a dedicated customer service professional to join our Front Office Reception team.

Nestled in hundreds of acres of ancient parkland, Whittlebury offers an award-winning 254-bedroom four-star hotel, conference, and training centre. We also boast award-winning facilities, including a 3 AA Rosette restaurant, luxurious spa and championship golf course.

Salary:

Up to £25,396.80 (based on 40 hours per week)

What will you do?

As a receptionist you will:

Greet and handle guest enquiries promptly, delivering excellent customer service to ensure optimum guest experience
Manage the check in/out process
Maintain good knowledge of Whittlebury Park & our offerings, upselling hotel facilities & exploring potential sales opportunities
Manage incoming calls, ensuring all interactions, whether face to face, by phone, or email, are handled timely and professionally manner, liaising with other hotel departments as required
Our ideal candidate is a good team player who thrives in a busy working environment. You will have an excellent telephone manner, be passionate about high quality customer service and be confident in your ability to communicate effectively and establish rapport. Key skills also include a keen attention to detail, ability to multitask, and efficient time management.

This list of duties cannot be exhaustive due to the requirements of the hotel industry. Therefore, you may be required from time to time to carry out reasonable tasks as requested by management.

The hours and days of work will vary and include weekends, early mornings, late evenings, and holiday periods.

Benefits:

At Whittlebury Park, we believe in rewarding our dedicated staff with a fantastic range of benefits. When you join our team, you can look forward to:

Free Golf & Leisure Membership: Enjoy complimentary access to our Leisure Club if you work a minimum of 40 hours each month, and a complimentary Golf membership if you work a minimum of 60 hours each month.
Free Staff Meals: Savor a delicious meal whilst on duty, on us!
Healthcare Cashback: Get cashback on essential healthcare expenses (contracted hours staff only).
Employee Awards: Be recognized and rewarded for your hard work and dedication, whether it’s through our employee of the month scheme or Welcome to Work days.
Exclusive Discounts:

Food & Beverage: Up to 50% off on food and drink, including our delicious Sunday carvery.
Spa Products and Treatments: Pamper yourself with discounted spa products and treatments, and exclusive staff offers.
Hotel Stays: Enjoy discounted rates on luxurious stays.
Join us at Whittlebury Park and take advantage of these amazing benefits while working in a beautiful, award-winning environment!