Hotel Receptionist

Alfa Travel; Torquay; On-site; GBP 26,000 - 42,000; Full time

Job summary

A leading hotel company, Alfa Leisureplex Group, is seeking a dedicated Hotel Receptionist for The Regina Hotel in Torquay. In this dynamic role, you will manage guest check-ins and inquiries, contributing to a welcoming environment. Candidates should possess excellent customer service skills and organizational capabilities, flourishing in a fast-paced setting. Join a respected team offering fantastic benefits and job security, while nurturing a passion for hospitality.

Benefits

Bi-annual tax-free dividend

Funding for relevant training courses

Job security due to employee ownership

Support and development opportunities

Occupational sick pay scheme

Discounts on holidays and hotel stays

Employee assistance programme

Length of service rewards

Free meals during shifts

Pension scheme with company contributions

Reward and engagement programs

Qualifications

• Experience in a similar role.
• Excellent customer service skills.
• Strong organizational and computer skills.

Responsibilities

• Check guests in and out.
• Handle inquiries and administrative tasks.
• Occasionally serve drinks at the bar.

Skills

Customer service

Organizational skills

Empathy

Problem-solving

Flexibility

Job description

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Alfa Leisureplex Group has an opportunity for a Hotel Receptionist to join the team at The Regina Hotel, Torquay.

Hotel Receptionist working hours:

As a Hotel Receptionist, you will work 35 - 40 hours per week, including weekends, with an hourly rate of £12.60, regardless of age!

You will report to the Head Receptionist or Hotel Management and be part of the hotel’s central operations, where first impressions matter. Your responsibilities include checking guests in and out, handling inquiries, administrative tasks such as managing rooming lists and processing invoices, and occasionally serving drinks at the bar. This diverse role requires professionalism, empathy, and excellent customer service skills.

Benefits include:

• Bi-annual tax-free dividend (approx. £1,500 in 2024)
• Funding for relevant training courses
• Job security due to employee ownership
• Support and development opportunities
• Occupational sick pay scheme
• Discounts on holidays and hotel stays
• Employee assistance programme (Health Assured)
• Length of service rewards
• Free meals during shifts
• Pension scheme with company contributions
• Reward and engagement programs

Ideal candidates will have:

• Experience in a similar role
• Excellent customer service skills with a friendly demeanor
• Strong organizational and computer skills
• Flexibility and ability to remain calm under pressure
• Empathy and problem-solving skills
• Knowledge of the travel, tourism, and hospitality industry
• Passion for the industry

The Alfa Leisureplex Group is a respected UK-based coach holiday and hotel company with a turnover of over £70 million annually. We are the UK's only employee-owned Travel Group, with brands including Leisureplex Hotels and Alfa Travel. Our mission is to provide memorable, high-quality holidays.

Leisureplex Hotels owns and operates 24 seaside hotels across the UK, with over 2,000 rooms, maintaining high occupancy rates year-round through our brands and partnerships.

We are experiencing growth and value our employee owners, who are central to our success. If you are friendly, positive, passionate, and possess the necessary skills, we invite you to apply for the Hotel Receptionist role.