Hotel Receptionist

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We are the AA Small Hotel Group of the Year (2024-2025)

What you’ll be doing?

12 month Maternity Cover

As a member of our Receptionist team, you may be the first or last person our guests interact with, so your customer service skills should be top-notch. From the initial welcome to check-out, you have the opportunity to shape guests' impressions, ensuring they leave happy and content.

The role involves working closely with other departments to enhance the guest experience, answering calls, allocating rooms, and preparing bills. Strong computer skills and personal skills are essential.

What you’ll need to be a Receptionist?

• Genuine and warm approach with excellent people skills
• Strong attention to detail and IT savvy, ensuring accuracy in room allocation, billing, and noticing small details like guest preferences
• Good communication skills and proficiency in English, both written and spoken
• Ability to work in a fast-paced environment with a positive, 'can do' attitude
• Previous experience is preferred, but passion for customer service and people skills are more important

What’s in it for you?

At Eden Hotel Collection, we value your happiness, growth, and success, with awards in 2023 and 2024 for employee wellbeing and engagement.

• Generous Time Off: 31 days, increasing to 33 with service
• Monthly Tips: Shared service charge/gratuities paid bi-monthly
• Discounts & Perks: Savings at 800+ retailers, gyms, restaurants, and more
• Wellbeing Center: Access to recipes, fitness videos, and financial tools
• Health & Wellness Plans: Dental, vision, alternative care, 24/7 GP
• Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure
• The Happy Hub: Rewards platform for recognition and rewards
• Genuine Wellbeing Support: Support for financial, mental, and physical health
• Employee Communications: Stay connected via Eden Engage
• Grow with Eden: Apprenticeships and leadership programs
• Family-Friendly Policies: Enhanced leave and return-to-work support
• Everyday Essentials: Free parking, meals on duty, uniform, footwear allowance

A Culture of Collaboration and Care

We foster an inclusive workplace where your voice matters and real change happens:

• Your Voice Matters: Regular surveys valuing your input
• Real Action: Responding to feedback with “You said, we did”
• Sustainability Focus: Employee champions at every hotel and HQ

We are members of the Hoteliers’ Charter and are guided by our core values: Heart, Honesty, Spirit, and Team.

We welcome applications from all backgrounds, perspectives, and experiences, including underrepresented groups, parents, people with disabilities, and diverse perspectives. Join us to work for a values-led, award-winning employer.