Hotel Receptionist

Eden Hotel Collection; Teignbridge; On-site; GBP 22,000 - 26,000; Full time

Job summary

Un leader de l'hôtellerie recherche un réceptionniste pour un contrat de 12 mois pour couvrir un congé de maternité. Vous serez responsable de l'accueil des clients, de la gestion des appels et de l'assignation des chambres, dans un environnement dynamique et axé sur le service. C'est une opportunité de travailler dans un lieu apprécié, avec des avantages substantiels pour le bien-être des employés.

Benefits

31 jours de congé, augmentant à 33 avec le service

Partage des pourboires

Réductions à 800+ détaillants

Accès à un centre de bien-être

Plans de santé et bien-être

Options de transport durable

Avantages exclusifs EHC

Soutien au bien-être

Politiques favorables aux familles

Essentiels quotidiens : parking gratuit, repas

Qualifications

• Approche chaleureuse et authentique avec d'excellentes compétences interpersonnelles.
• Compétences informatiques essentielles et souci du détail.
• Capacité à travailler dans un environnement dynamique.

Responsibilities

• Accueillir les clients et gérer leur expérience de l'arrivée au départ.
• Travailler avec d'autres départements pour améliorer l'expérience des clients.
• Gérer l'assignation des chambres et la préparation des factures.

Skills

Service client

Communication

Attention aux détails

Compétences informatiques

Proactivité

Job description

We’re proud winners of the AA Small Hotel Group of the Year 2024-25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer, and recently crowned Best Employer at the Springboard Awards for Excellence.

Bovey Castle has been awarded LARGE HOTEL OF THE YEAR (2024) by Devon Tourism.

What you’ll be doing?

12-month Maternity Cover

As a Receptionist, you may be the first or last person our guests interact with. Your customer service skills will be top-notch. From the arrival experience to check-out, you will shape guests’ impressions, from a warm welcome to ensuring they leave satisfied.

The role involves working closely with other departments to enhance the guest experience, answering calls, allocating rooms, and preparing bills. Strong computer skills are essential alongside excellent personal skills.

What you’ll need to be a Receptionist?

• Genuine, warm approach with outstanding people skills
• Strong attention to detail and IT proficiency, ensuring accuracy in room allocation, billing, and noticing small details like guests’ preferences
• Good communication skills and proficient English, both written and spoken
• The ability to thrive in a fast-paced environment with a positive, proactive attitude
• Previous experience is preferred but passion for excellent customer service and people skills are most important

What’s in it for you?

At Eden Hotel Collection, we value your happiness, growth, and success, with industry awards in 2023 and 2024 for employee wellbeing and engagement. Follow us on Instagram @ehcpeople for more insights.

• Generous Time Off: 31 days, increasing to 33 with service
• Monthly Tips: Shared service charge/gratuities paid bi-monthly
• Discounts & Perks: Savings at 800+ retailers, gyms, restaurants, and more
• Wellbeing Center: Access to recipes, fitness videos, and financial tools
• Health & Wellness Plans: Dental, vision, alternative care, 24/7 GP
• Sustainable Commuting: Cycle-to-Work and EV leasing options
• Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure
• The Happy Hub: Peer-to-peer recognition and rewards platform
• Wellbeing Support: Financial, mental, and physical support via Hospitality Action
• Employee Communications: Stay updated via Eden Engage
• Grow with Eden: Apprenticeships and leadership programs
• Family-Friendly Policies: Enhanced leave and return-to-work support
• Everyday Essentials: Free parking, meals on duty, uniform, footwear allowance

A Culture of Collaboration and Care

We foster an inclusive workplace where your voice matters:

• Your Voice Matters: Regular surveys to gather your input
• Real Action: Responding to your feedback with "You said, we did"
• Sustainability Focus: Employee champions at all locations

We are members of the Hoteliers’ Charter, guided by values of Heart, Honesty, Spirit, and Team. We welcome applications from all backgrounds, perspectives, and experiences, including underrepresented groups, parents, people with disabilities, and diverse communities. Join us to work for a values-led, award-winning employer.