Hotel Receptionist

Monkey Island Estate; Taplow; On-site; GBP 20,000 - 28,000; Full time

Job summary

A luxury hotel in Berkshire is seeking a Hotel Receptionist responsible for guest check-in/check-out, ensuring excellent service, and managing bookings through Opera Cloud. The ideal candidate will possess strong communication and organisational skills along with previous hotel experience. This position offers various incentives, generous holiday allowance, and opportunities for professional development.

Benefits

Incentive Payments

Referral Bonus

Generous Holiday Allowance

Recognition Programs

Career Investment

Learning and Development

Financial Wellbeing

Health and Wellbeing

Healthcare Package

Future Planning

Exclusive YTL Perks

Qualifications

• Previous hotel experience using Opera Cloud is required.
• Confident in email communication and Microsoft Office.
• Strong communication and organisational skills.

Responsibilities

• Handle guest check-in and check-out efficiently.
• Support front office operations and high-quality guest service.
• Utilise Opera Cloud for booking management.

Skills

Strong communication skills

Organisational skills

Interpersonal skills

Proficient in Microsoft Office

Tools

Opera Cloud

Job description

Overview

The Hotel Receptionist is responsible for guest check-in and check-out and respond to a variety of queries both face to face and on the telephone in an efficient, friendly, and professional manner. Our guests will be your priority; you will be approachable, an excellent communicator, and have strong organisational skills. You will enjoy being part of the front office team.

Monkey Island Estate and YTL Hotels are dedicated to a guest-focused culture. From the meticulous preparation of event spaces to the personalized touches in guest rooms, every detail is carefully considered to create a seamless and luxurious experience. Monkey Island Estate is a hidden gem in the Berkshire countryside, on the River Thames, and is part of the Small Luxury Hotels of the World with three residences and 41 bedrooms.

Responsibilities

• Handle guest check-in and check-out and respond to a variety of queries face to face and on the telephone in an efficient, friendly, and professional manner.
• Support front office operations as part of a dedicated team, ensuring high-quality guest service and attention to detail.
• Utilise Opera Cloud for booking and guest information management, and respond to emails promptly.

Qualifications

• Previous hotel experience using Opera Cloud.
• Confident with replying to emails and using Microsoft Office, preferably Word and Excel, and internet browsers.
• Strong communication, organisational, and interpersonal skills.

Benefits & Rewards

• Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
• Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
• Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years\' service (including bank holidays).
• Recognition Programs: We celebrate positive contributions that align with our company values.
• Career Investment: Grow with our Hospitality Apprentice programs and career progression plans.
• Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
• Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
• Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
• Future Planning: Secure your future with our Pension scheme.
• Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa.