Hotel Receptionist

Aimbridge; Shrewsbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

A global hospitality leader located in Shrewsbury is seeking a dedicated Front Office team member to enhance guest experiences. Key responsibilities include managing check-ins/outs, ensuring guest satisfaction, and collaborating with team members. Candidates must possess excellent communication, organizational skills, and a passion for hospitality. This role offers various industry-leading benefits alongside a commitment to personal growth and development.

Benefits

Industry leading training and leadership development

Hotel discounts portfolio wide

Wagestream for financial wellbeing

24/7 access to employee assistance

Uncapped incentives

Staff meals on duty

Free staff parking

Qualifications

• Excellent communication skills required for guest interaction.
• Good organizational skills to manage front desk operations.
• Attention to detail to ensure accurate bookings.
• Basic computer skills necessary for daily tasks.
• Flexibility for varying shift schedules.

Responsibilities

• Ensure smooth check-in and check-out processes.
• Communicate relevant feedback to the Front Office Manager.
• Maximize room occupancy and use up-selling techniques.
• Maintain compliance with hotel regulations and health legislation.
• Support colleagues across the operational team.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Flexibility

Tools

Microsoft Office

Hotel management software (Opera, Fidelio)

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Free staff parking

A day in the life of…

As a member of the Front office team, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.

As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first class guest experience.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate, and all bookings are processed efficiently.
• Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.
• Flexibility to adjust your schedule to fit early/afternoon/evening and on occasion, night shifts when required.

Please note we will only be accepting applicants who are age 18 or above for this role

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.