Hotel Receptionist

Highland Timber & Build Ltd; Pitlochry; On-site; GBP 10,000 - 40,000; Full time

Job summary

A historic hotel in Scotland is seeking a Receptionist to join its front-of-house team. The role includes greeting guests, managing check-ins and check-outs, and providing exceptional customer service. Previous experience is preferred, and flexibility for shifts is required. Competitive pay and staff accommodation may be available.

Benefits

Competitive pay

Staff accommodation may be available

Meals on duty

Training and career development opportunities

Supportive team environment

Qualifications

• Excellent communication and customer service skills.
• Organised, reliable, and detail-focused.
• Previous reception or customer service experience is preferred.
• Comfortable using booking systems and Microsoft Office.
• Flexibility to work shifts including evenings and weekends.

Responsibilities

• Greet and assist guests on arrival with check-in and check-out.
• Handle reservations by phone and email.
• Process payments and maintain accurate guest records.
• Answer enquiries and provide information about the hotel and local area.
• Support the wider team to deliver exceptional guest service.

Skills

Excellent communication

Customer service skills

Organised

Detail-focused

Flexibility for shifts

Tools

Booking systems

Microsoft Office

Job description

About the Role

The historic Atholl Palace Hotel, set in stunning grounds overlooking Pitlochry, is seeking a Receptionist to join its front-of-house team. You will be the first point of contact for guests, ensuring a smooth check-in and check-out process and providing a warm Highland welcome.

Responsibilities

• Greet and assist guests on arrival with check-in and check-out
• Handle reservations by phone and email
• Process payments and maintain accurate guest records
• Answer enquiries and provide information about the hotel and local area
• Support the wider team to deliver exceptional guest service

Requirements

• Excellent communication and customer service skills
• Organised, reliable, and detail-focused
• Previous reception or customer service experience is preferred
• Comfortable using booking systems and Microsoft Office
• Flexibility to work shifts including evenings and weekends

Benefits

• Competitive pay
• Staff accommodation may be available
• Meals on duty
• Training and career development opportunities
• Work in one of Scotland’s most iconic hotels with a supportive team