Hotel Receptionist

Quod Restaurant & Bar; Oxford, Cambridgeshire and Peterborough; On-site; GBP 28,000; Full time

Job summary

A leading luxury hotel in Oxford seeks a Receptionist to provide exceptional guest service. The role involves welcoming guests, managing check-ins/outs, and providing information about hotel services. Candidates should have strong organizational skills, attention to detail, and experience in a similar environment. A flexible shift pattern and competitive pay are offered, along with various employee benefits.

Benefits

Meals on duty

50% discount on food within restaurants

Up to £700 recruitment incentive

Uniform provided

Membership to Employee Assistance Programme

Pension scheme

Opportunities to develop within the Company

28 days holiday inclusive of bank holidays

Paid day off on your birthday

Hospitality Rewards

Qualifications

• Experience in a similar 5-star, luxury hotel environment beneficial.
• Keen willingness to learn.

Responsibilities

• Welcome guests in a friendly manner, by phone or in person.
• Provide expert check-in/out experience ensuring correct billing.
• Offer information about hotel facilities and local attractions.

Skills

Attention to detail

Organizational skills

Fluency in English

IT literacy

Ability to work under pressure

Job description

The independently owned Old Bank Hotel, centrally located on Oxford’s famous High, is a 5-star hotel with 43 luxury bedrooms, including our luxury rooftop bedroom and terrace with unrivalled views of Oxford’s famous skyline. The Old Bank is part of ‘The Oxford Collection’; a small, privately owned group of luxury hotels and restaurants in central Oxford, comprising Gees Restaurant & Bar, the Old Parsonage Hotel, Parsonage Grill, the Old Bank Hotel and Quod Restaurant & Bar.

We offer support, training, and development opportunities to help your career flourish. We believe that investment in each and every one of our ‘collectives’ is key to the success of our business and the happiness of our customers.As a member of the team, we are looking for an exceptional candidate who shares these values.

We are looking for a Receptionist to join our team at the Old Bank Hotel.

Duties & Responsibilities:

• Welcome our guests in a friendly and accommodating manner, by telephone or in person.
• Be equipped with the knowledge to provide information to our guests, about all hotel facilities and services, our sister hotel and restaurants, and relevant local information.
• Provide an expert check-in / out experience to hotel guests, ensuring the correct rates are charged, all services are correctly billed, and the guests’ payments are properly processed.

Requirements for the role:

• Thrive on welcoming our guests
• Able to work under pressure
• Excellent attention to detail
• Strong organizational skills
• Be fluent in verbal and written English and have strong IT literacy
• A keen willingness to learn
• Experience in a similar 5-star, luxury hotel environment would be beneficial

We offer a flexible shift pattern with an excellent rate of pay for a full-time position, working 5 days out of 7 per week. You will be offered an OTE of up to £13.00 per hour, £27,040 per annum, including non-contractual service charge (tronc) and working 40 hours per week (Monday-Sunday rota).

Part-time hours may also be considered.

Receptionist Benefits:

• Meals on duty
• 50% discount on food within our restaurants
• Up to £700 recruitment incentive
• Uniform provided
• Membership to our Employee Assistance Programme with Hospitality Action
• Pension scheme
• Opportunities to develop within the Company
• 28 days holiday inclusive of bank holidays per annum (pro-rata)
• A paid day off on your birthday
• Prizes and team awards
• Hospitality Rewards: offering discounted gym membership, high-street and online shopping discounts, discounted vouchers, a cashback card, and 24/7 online GP service

Eligibility to work within the UK must be proven and two references should be available on request.