Hotel Receptionist

The Vineyard Group; Newbury; On-site; GBP 25,000 - 32,000; Full time

Job summary

A luxury hotel and spa in Newbury is seeking a Guest Services Coordinator to ensure exceptional service and a smooth guest experience. As the main contact for guests, you'll be responsible for managing the guest services team and enhancing the overall guest journey. Competitive salary and substantial employee benefits including training, holiday, and employee discounts are offered.

Benefits

29 days holiday

Employee training and development

Access to gym and pools

Employee Assistance Programme

50% discount in restaurants

Discounted room rates

Qualifications

• Excellent customer service skills
• Ability to communicate effectively with guests and staff
• Strong problem-solving skills

Responsibilities

• Ensure smooth day-to-day running of Guest Services
• Maintain special recognition for repeat guests and VIPs
• Oversee communication between departments

Job description

Why Join The Vineyard?

Our hotel is a spectacular 5 red star hotel and spa, renowned for its impeccable service, 3 AA Rosette restaurant, luxury bubble spa and award-winning 30,000 bottle wine cellar. As a premier wine destination, and a foodie one too, we offer a relaxed, informal and contemporary experience with a team that have individual personalities that shine through.

Summary of role:

Act as the main point of contact for all guests and ensure that they provide the highest possible service to ensure the ultimate guest satisfaction. To also act as the central point for all knowledge within the hotel and to constantly look for ways to improve the overall guest journey.

Responsibilities

• To ensure the smooth day to day running of Guest Services
• Ensure the implementation of the “1st ten minute experience”
• Provide a warm and welcoming greeting and departure for all guests
• Ensure that repeat guests and other VIPs receive special recognition and service
• Maintains open communication channels with all other departments
• Oversees the maintenance of an efficient repeat guest history system

You will meet great people, have fun at work, develop new friendships, learn new skills, and of course you will also receive a competitive rate of pay and a generous range of employee benefits which includes:

• 29 days holiday
• Training and development from day one
• Employee events and celebrations
• Inhouse company interactive employee communication APP
• Entry to our state-of-the-art gym and pools
• Healthy meals to enjoy while you're working.
• Access to an external Employee Assistance Programme
• Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
• £200 referral bonus when your friends or family join the team.
• Contributions to a pension plan.

Following your first successful 3 months, you’ll also receive ……

• Access to our discounts and wellbeing platform “Treat Yourself Here”, unlocking savings and experiences for you and your family.
• Involvement in our employee recognition schemes
• Long service recognition
• Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two
• 50% discount in our restaurants
• Cycle to Work Scheme
• Discounted room rates for employees, friends, and family
• Spa treatments and product discounts
• Life Assurance cover

We encourage you to bring your true self to work - we recruit for attitude and train for skill. We’ll provide great training and development opportunities, allowing you to flourish in a fun and fulfilling career, reaching your dreams and aspirations.So, whatever your vibe, our family can never be too big, there’s a place here for you. We have one ask - that you bring your personality, ideas, and spark. We’re an innovative, thriving business and we want you to be part of our exciting journey.

If you are interested, click apply. We look forward to hearing from you!