Hotel Receptionist

InterContinental Hotels Group; Manchester; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading hospitality group in Manchester seeks a Front Office Receptionist to provide a warm welcome and assist guests during their stay. Responsibilities include checking guests in and out, handling requests, and ensuring satisfaction. Candidates should have excellent communication skills and the ability to problem-solve effectively. This full-time position offers competitive benefits and opportunities for career progression, all within a vibrant hotel environment.

Benefits

Competitive salary

Paid overtime

Subsidised travel support

Career progression opportunities

Worldwide discounted room rates

Qualifications

• Experience in a Reception role within a hotel environment preferred.
• Ability to engage with guests and adapt interaction based on their needs.
• Flexibility to work a variety of shifts including weekends.

Responsibilities

• Check in and out guests, providing a warm welcome.
• Handle guest requests and ensure service recovery for complaints.
• Provide information about the hotel and local area.
• Recognize IHG One Rewards Members and encourage new joiners.
• Work a variety of shifts across 39 hours per week.

Skills

Excellent communication

Problem-solving

Personable skills

Tools

Opera Cloud or similar reception system

Job description

Overview

Hotel: The Manchester Deansgate Hotel (MANDG), 303 Deansgate, M3 4LQ

The Manchester Deansgate Hotel is on the lookout for a dynamic Front Office Receptionist. Join the excitement and become part of the IHG Hotels and Resorts family!

Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.

Responsibilities

• Checking in our guests when they first arrive, and checking out our guests on departure – you will greet our guests with a warm and authentic Hotel Indigo welcome, using Opera to check in our guests effectively. Experience in a Reception role within a hotel environment with Opera Cloud or similar reception system is welcome but not essential.
• Dealing with ad-hoc guest requests – problem solving to ensure we elevate all of our guests stays, handle guest requests and appropriate service recoveries for any guest complaints to make sure they leave with a smile. You will be an excellent problem-solver and fast-thinker, with autonomy to ensure guests have a stay above and beyond the expected.
• Engaging with our Guests – provide guests with information about the hotel, local area, and create individual authentic interactions with each guest. Excellent communication and personable skills are essential, and you will adjust your approach depending on guest needs.
• Recognising IHG One Rewards Members and encouraging new joiners – advocate of the IHG One Rewards program and know the benefits of joining, sharing these with guests who aren’t signed up, while recognising and appreciating loyal members.
• Working a variety of shifts across 39 hours per week including mornings, mid shifts and late shifts. Weekend availability is required.

Benefits and Perks

• Financial security – Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay. Wagestream – a financial wellbeing app for saving, tracking and withdrawing pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks – worldwide discounted room rates and discounted F&B while on employee rate, discounts through our portal on shopping and experiences.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders.

If you are looking to join an iconic and sophisticated hotel, click apply today to see where this adventure could take you!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.