Hotel Receptionist

Phoenix Resourcing Services; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Receptionist with experience in PMS Systems for a client in Euston. This full-time position requires high levels of customer service and flexibility in hours, offering £13.85 per hour. Immediate start available.

Qualifications

• Experience using Property Management Systems required.
• Flexibility with working hours, including weekends.

Responsibilities

• Maintain a positive culture and provide high service levels.
• Welcome visitors and handle inquiries effectively.
• Manage visitor passes and answer calls promptly.

Skills

Customer Service

Communication

Flexibility

Tools

PMS Systems

Job description

Here at PRS Recruitment, we are looking for a Receptionist who has experience using PMS Systems (Property Management System) for our client based in Euston.

The role:

• 5 days over 7, with hours either 7am to 3:30pm or 2:30pm to 11:00pm, fixed rota. Must be flexible with weekends.
• £13.85 per hour, hourly contract, with additional hours paid.

Key Responsibilities:

• Maintaining a positive culture throughout the department.
• Providing the highest level of service to exceed guest expectations.
• Welcoming all visitors and guests warmly, maintaining eye contact and a smile.
• Informing everyone of upcoming daily events in the venue.
• Handling visitor inquiries and requests.
• Managing visitor passes and directing visitors appropriately.
• Issuing day passes, Members passes, and Gym passes.
• Answering calls within three rings and attending to voicemails promptly.
• Receiving and transferring calls internally.

Experience: Required

Employment: Full-time

Schedule: 5 days over 7

Salary: £13.85 hourly

Starting time: Immediate start!

About Phoenix Resourcing Services:

We pride ourselves on making a positive difference in the lives of everyone we work with. We connect clients and candidates directly so you can learn what it’s really like to work with us.