Hotel Receptionist

Andrew Brownsword hotels; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A hospitality group in London is seeking a Receptionist to enhance guest experiences and build relationships. The role requires flexibility and experience in hospitality. Perks include competitive pay, discounts, and opportunities for growth within the organization.

Benefits

Competitive pay including service charge and tips

Retail and hospitality perks via Perkbox

25% discount on food & beverages

Confidential Employee Assistance Programme

Free meals during shifts

Opportunities for learning and internal promotion

Milestone rewards like gifts and extra days off

Qualifications

• Experience in a similar role is ideal.
• Passion for guest experience and hospitality.

Responsibilities

• Host guests through check-in to check-out.
• Build relationships with guests and colleagues.
• Support team members across departments.

Skills

Guest engagement

Relationship building

Flexible schedule

Job description

Location:A discreet, Georgian townhouse just off King’s Road, Sydney House Chelsea offers a contemporary environment in one of London's most vibrant areas, close to South Kensington tube station.

SERVICE CHARGE: We pay our team a monthly service charge! This all goes into a common pool, with 100% shared amongst the team. Send us a WhatsApp message with FAMILYFIRST to [phone] to learn more, chat, and apply—or use the traditional application method, whichever you prefer!

Join Our Team as a Receptionist

Showcase your passion and personality in a role that values thoughtfulness and guest experience. Ideally, you have experience in a similar position.

Key responsibilities include:

1. Hosting guests from check-in to check-out, including booking tables, recommending local hotspots, and engaging in friendly conversation.
2. Fostering strong relationships with colleagues and guests to create memorable experiences.
3. Supporting team members across departments as part of our collaborative culture.
4. Maintaining a fair and flexible work schedule to promote work/life balance.

Perks and Benefits

• Competitive pay, including service charge and tips.
• Retail and hospitality perks via Perkbox.
• 25% discount on food & beverages in our hotels, plus staff rates of £25 B&B per person, with special rates for friends and family.
• Confidential Employee Assistance Programme helpline for support.
• Free meals during shifts.
• Opportunities for learning, development, and internal promotion, including to General Manager roles.
• Milestone rewards such as champagne, afternoon tea, dinner, longer stays, extra days off, and personalized gifts.

About Our Hotels

Our family of hotels offers unique, high-quality experiences in special locations, including Gidleigh Park, Amberley Castle, and Abode Manchester. We believe in inclusion, warmth, and memorable service for both our guests and our team.

Interested? Get in touch by sending FAMILYFIRST via WhatsApp to [phone] to learn more, chat, and apply—or use the application method that suits you best!