Hotel Receptionist

About Us

Signature Hotels is known for exceptional guest experiences and world-class hospitality. We are currently seeking a Front Office Receptionist to be the welcoming face of our hotel and ensure every guest receives a warm and professional arrival.

Job Description

As a Front Office Receptionist, you will be the first point of contact for guests. Your primary responsibilities include providing outstanding customer service, managing reservations, and handling guest check-ins and check-outs efficiently.

Responsibilities

1. Greet guests with a warm, friendly demeanor and ensure smooth check-in/check-out processes.
2. Manage room bookings, modifications, and cancellations using the hotel’s reservation system.
3. Answer incoming calls and handle guest inquiries professionally.
4. Coordinate with housekeeping and other departments to meet guest needs.
5. Handle payments, issue room keys, and maintain accurate records.
6. Assist with concierge services including local directions, transportation, and recommendations.

Requirements

1. Previous experience in hotel front desk or hospitality roles preferred.
2. Exceptional communication and interpersonal skills.
3. Ability to multitask in a fast-paced environment.
4. Familiarity with hotel management software (e.g., Opera Cloud, etc.) is a plus but not necessary as training will be provided.
5. High level of professionalism, grooming, and customer service orientation.
6. High school diploma or equivalent; hospitality training or degree is a bonus.

What We Offer

• Competitive salary.
• Training and career development opportunities.
• A vibrant, team-oriented work culture.

Additional Information

Experience: Required

Languages: English – Advanced

Employment: Full-time

Starting time: Immediate start!

About Queens Park Premier London Hyde Park Hotel

Signature Hotels is known for exceptional guest experiences and world-class hospitality. We are currently seeking a Front Office Receptionist to be the welcoming face of our hotel.