Hotel Receptionist

InterContinental Hotels Group; London; On-site; GBP 30,000; Full time

Job summary

Join a leading hotel brand as a Receptionist at Kimpton Fitzroy London, an iconic property in Central London. You will be the first point of contact for guests, ensuring a warm welcome and exceptional service throughout their stay. With a focus on personalized experiences, you'll handle check-ins, assist with inquiries, and promote hotel services. Enjoy a competitive salary, flexible shifts, and a range of benefits, including discounts and company perks.

Benefits

28 days holiday each year

Access to Wagestream

Company sick pay and life insurance

Free meals on duty

Amazing discounts for hotels and restaurants

Discounts from over 15,000 stores

Refer a Friend program

Qualifications

• Previous hotel reception experience (4- or 5-star preferred).
• Strong customer service skills and a proactive attitude.
• Excellent communication skills (English required; additional languages a plus).

Responsibilities

• Greet guests, handle check-ins/check-outs, and assist with inquiries.
• Provide accurate information and resolve issues promptly.
• Promote IHG One Rewards and upsell rooms and F&B outlets.

Skills

Customer service

Communication

Proactive attitude

Tools

Opera

Office 365

Job description

Hotel Brand: Kimpton
Location: United Kingdom, London

Hotel: Fitzroy London (LONLP), 1-8 Russell Square, Bloomsbury, WC1B 5BE

At Kimpton Fitzroy Londonwe are looking for a Receptionist to join our team in Central London

A “London Hotel Like No Other,” Kimpton Fitzroy London is an iconic 19th-century building which meets the London of today: From the outside, this landmark building, which occupies the eastern side of Bloomsbury’s Russell Square, looks every bit the part of grande dame. Inside, though, contemporary interiors beckon the discerning traveller to settle in and stay a while. Want to be part of this Lifestyle Luxury property?

Our receptionists support the Front Office Manager to ensure a guest is met with a genuine welcome and that their needs are attended to throughout their stay. We believe that a stay at Kimpton Fitzroy London is a laid-back and original luxury experience that offers guests the finer things without the fuss. No detail is too small, and no request is too large.

As a Receptionist we will support you to:

• Be yourself- bringing the real you to work, with your unique personality we want you to be who you are!
• Lead yourself – we trust you to make decisions and exert your creativity in order to provide our guests with heartfelt human connections, we trust you to do right!
• Make it count– you matter, and we will provide you with all the tools you need in order to create ridiculously personalised experiences for our guests every day!

Key Responsibilities:

• Greet guests, handle check-ins/check-outs, and assist with inquiries.
• Provide accurate information and resolve issues promptly.
• Promote IHG One Rewards and upsell rooms and F&B outlets.
• Maintain a clean, organized front desk and ensure smooth communication between shifts.
• Monitor security and adhere to hotel protocols.
• Handle guest requests, queries, and concerns, and escalate when necessary.

What We’re Looking For:

• Previous hotel reception experience (4- or 5-star experience preferred).
• Strong customer service skills and a proactive attitude.
• Familiarity with IT systems like Opera and Office 365.
• Excellent communication skills (English required; additional languages a plus).
• Flexible with shifts, including weekends and holidays.

If you're passionate about delivering outstanding service and want to be part of a dynamic team, apply now!

What’s in it for you as ourReceptionist:

We are part of the IHG Hotels & Resorts family, one of the world’s leading hotel companies, with a portfolio of 19 brands worldwide - which means global opportunities! Our NightReceptionist enjoys a range of benefits including:

• £29,265 full time salary (£14.07 per hour) plus great IHG perks!
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro Rated)
• Access to Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• We provide every employee company sick pay and life insurance.
• Free meals on duty prepared by our talented chefs,
• Amazing discounts for our hotels and restaurants around the world
• Discounts from over 15,000 stores – all the way from retail to cinema
• Don’t forget, bring your friends, and take part in our generous ‘Refer a Friend’

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means we can offer great flexibility if required.

Please click ‘apply’ now!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.