Hotel Receptionist

Threadneedles Hotel; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a luxury hotel as a Hotel Receptionist, where your warm welcome sets the tone for memorable guest experiences. You will engage with guests, manage check-ins and check-outs, and contribute to the front office team's success. Previous hotel experience with Opera is a plus, and you'll enjoy fantastic benefits including service charges, holiday allowances, and health packages.

Benefits

Share of the service charge

Incentive payments for exceptional service

£500 referral bonus

Generous holiday allowance

Recognition programs

Career development opportunities

Access to digital learning platform

Health and wellbeing platform

Healthcare cash plan benefits

Pension scheme

Complimentary passes to Thermae Bath Spa

Qualifications

• Previous hotel experience is beneficial.
• Ability to respond efficiently and professionally to guest inquiries.

Responsibilities

• Handle guest check-in and check-out efficiently.
• Respond to guest queries in person and on the phone.

Skills

Excellent communicator

Strong organization skills

Approachable

Tools

Opera

Job description

The Role of a Hotel Receptionist

Our receptionists are attentive, welcoming and are often the first person a guest meets when they visit our luxury hotel.

The Hotel Receptionist is responsible for guest check-in and check-out and respond to a variety of queries both face to face and on the telephone in an efficient, friendly, and professional manner.

Our guests will be your priority, you will be approachable, an excellent communicator, and strong organisation skills. You will have fun with our guests and enjoy being part of the front office team.

Successful candidates will benefit from previous hotel experience using Opera.

The Academy Hotel, located in the heart of Bloomsbury, is a luxurious 50-bedroom boutique hotel that combines five Georgian townhouses into one charming property. As a proud member of the prestigious Small Luxury Hotels of the World collection, The Academy Hotel offers a unique blend of timeless glamour and modern comfort.

Our Culture

At The Academy Hotel, we foster a welcoming and inclusive environment where every team member is valued. We believe in creating a culture of excellence, teamwork, and continuous improvement.

Join Our Team and Enjoy These Amazing Benefits!

• Service Charge: Benefit from a share of the service charge, boosting your earnings.
• Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
• Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
• Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays).
• Recognition Programs: We celebrate positive contributions that align with our company values.
• Career Investment: Grow with our Hospitality Apprentice programs and progression plans.
• Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
• Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
• Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
• Future Planning: Secure your future with our Pension scheme.
• Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa.

About YTL Hotels

YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations.

Our Philosophy

At YTL Hotels, our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests.

Join us and be part of a team that values your growth, wellbeing, and contributions. Apply today and start enjoying these fantastic benefits!

Only those eligible to work in the UK will be considered for the above position.