Hotel Receptionist

John Lewis Partnership; Llangywer; On-site; GBP 24,000; Full time

Job summary

A leading hospitality organization in Wales is seeking a Hotel Receptionist to manage bookings and ensure exceptional guest experiences. The ideal candidate will have strong customer service skills, organizational abilities, and a commitment to guest satisfaction. This role offers a competitive salary and promotes a flexible working environment.

Qualifications

• Experience in customer service is essential.
• Strong numeracy and computer skills are required.
• Must possess good organizational and communication skills.

Responsibilities

• Manage bookings for stays, spa treatments, and activities.
• Serve as a key contact for guests, handling check-ins and inquiries.
• Promote the hotel by upselling memberships and events.
• Deliver excellent guest service.

Skills

Customer service experience

Numeracy skills

Computer skills

Organizational skills

Communication skills

Job description

About the role

Join Bala Lake Hotel, Activity Base and Spa, nestled in the Snowdonia National Park near Llyn Tegid (Bala Lake). Surrounded by stunning mountains, it's a magical place to work with a passionate team of Partners committed to delivering exceptional guest experiences. Our guests are also Partners, their friends, and family, which influences our unique approach to hospitality.

The hotel offers activities such as Segways, Crossbows, Archery, High Ropes, Gladiator Challenge, Leap of Faith, Low Ropes Course with Zip Wire, Laser Clay, Monster Trucks, Escape Rooms, Cyber Tag, and a luxurious Spa overlooking Bala Lake and the Arenig mountains.

Job Description

At a Glance:

• Salary: £12.40 per hour
• Contract type: Permanent
• Working pattern: 37.5 hours/week, with early start at 8:30 am and late finish at 8:15 pm, including alternate weekends
• Location: Bala Lake Hotel, North Wales

As a Hotel Receptionist, you'll manage the reception area, ensure a first-class guest experience, and handle administrative tasks for the hotel and Partners.

Key Responsibilities

• Manage bookings for stays, spa treatments, and activities.
• Serve as a key contact for guests, handling check-ins, check-outs, and inquiries.
• Promote the hotel by upselling memberships and events.
• Deliver excellent guest service.

Essential Skills and Experience

• Customer service experience.
• Numeracy and computer skills.
• Organizational and communication skills.

Desirable Skills

• Knowledge of hotel operations.

About The Partnership

We are the UK's largest employee-owned business, home to John Lewis and Waitrose. As Partners, we share ownership, responsibility, and rewards, fostering a culture of kindness, respect, and inclusivity. We aim to create a workplace where everyone can thrive and grow both individually and collectively.

Additional Notes:

Some roles require pre-employment checks, including DBS and financial probity checks. We encourage prompt application as vacancies may close early. We support flexible working arrangements to promote work-life balance, so please discuss your preferences with the hiring manager.