Hotel Receptionist

Hotel Co 51; Hounslow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent hotel chain in Hounslow is seeking a friendly and energetic Receptionist to provide excellent customer service. In this full-time position, you will manage check-ins, support guests, and operate food and beverage services. The candidate should have experience in the service industry and knowledge of hotel systems. The role offers competitive pay and various benefits including health plans and discounted rates at Marriott hotels.

Benefits

Training and development opportunities

Health Cash Plan

Discounted room rates

Discount on Food & Beverages

Enhanced Maternity/Paternity/Adoption pay

Pension scheme

Twenty-eight holidays

Qualifications

• Experience within the service industry.
• Knowledge of Food Safety & Licensing laws.
• Personal experience of travel and travel industry.

Responsibilities

• Helping guests and creating positive experiences.
• Manage hotel room inventory and checking guests in/out.
• Operate Food & Beverage outlets.

Skills

Customer service

Attention to detail

Teamwork

Tools

Opera

Micros

Job description

Full-Time contract

£13.62ph – competitive + amazing benefits!

We are looking for a friendly, passionate and energetic Receptionist to join the team at the Moxy.

As Receptionist you’ll be on the front line, delivering a first-class service.

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team. We encourage you to bring your own unique personality to the role and being yourself whilst working as part of a great team.

What We Will Offer You

• Training and development opportunities
• Health Cash Plan
• Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide
• Discount on Food & Beverages at Marriott hotels worldwide
• Enhanced Maternity/Paternity/Adoption pay
• Pension scheme
• Twenty eight holidays (annually increasing to max thirty three holidays)
  
  

Your Responsibilities

• Helping guests and creating positive experiences
• Manage hotel room inventory and checking guests in/out the Moxy way
• Operate Food & Beverage outlets the Moxy way
• Manage all bills and payments correctly
• Prepare food, clean, tidy, restock, take deliveries and organize BOH areas
• Follow all food safety, licensing and health and safety policies to work safely
• Supporting other Crew Members and follow direction from Crew Leaders
• Promote and support the Moxy brand & the Marriott Bonvoy loyalty program
  
  

Useful Experience

• Experience within the service industry
• Knowledge of hotel systems such as Opera and/or Micros
• Knowledge of Food Safety & Licensing laws
• Personal experience of travel and travel industry