Hotel Receptionist

Langshott Manor (Alexander Hotel Collection); Horley; On-site; GBP 24,000; Full time

Job summary

Langshott Manor Hotel seeks a dedicated Hotel Receptionist to join its professional team. The ideal candidate will provide exceptional guest service, manage check-ins, and assist with queries while maintaining a professional appearance. Responsibilities include balancing shifts, upselling hotel facilities, and ensuring a warm welcome to all guests. Benefits offered include 4 to 5 weeks of paid holiday, a referral recruitment scheme, and staff discounts on food, beverages, and hotel stays.

Benefits

4 weeks holiday, increasing to 5 weeks with service

8 Bank holidays

Free parking

Uniform provided

Discounted hotel stays for staff and family

Discounted treatments at Utopia Spas

Discounts on food & beverages at all hotels

Referral scheme for staff recruitment

Qualifications

• Availability to work flexible shifts, including weekends.
• Excellent personal appearance.
• Warm and friendly disposition.
• Genuine desire to serve guests.
• Organized with good attention to detail.
• Accurate data entry and computer skills.

Responsibilities

• Welcoming guests upon arrival.
• Guest check-in and rooming.
• Handling enquiries in person and on the telephone.
• Posting charges and guest billing.
• Taking bedroom reservations.
• Producing daily activity reports for internal departments.
• Upselling facilities and rooms.
• Organising porter service as needed.
• Balancing the shift and completing end-of-day procedures.
• Assisting food and beverage staff during quieter times.

Skills

Excellent communication skills

Attention to detail

Guest service orientation

Education

None specified

Job description

HOTEL RECEPTIONIST - 37.5 hours

£23,809.50 per annum + monthly service charge payment

The Place

Langshott Manor Hotel, part of Alexander Hotels, is a private group of distinguished hotels just outside London.

It is a 4 Red Star, award-winning Elizabethan Manor House set in 3 acres of stunning grounds with an ancient moat. The hotel features 22 bedrooms, charming lounges with open fires, and the sumptuous 3 Rosette Mulberry Restaurant.

Please visit our website for a full list of facilities and bedrooms.

The Role

We are seeking a smart, friendly, well-organized, guest service-focused individual to assist our professional Hotel Reception team during busy periods. You must have a five-star smile and a warm, welcoming personality. You will be central to our guest service experience throughout their stay.

Your responsibilities include:

1. Welcoming guests upon arrival
2. Guest check-in and rooming
3. Handling enquiries in person and on the telephone
4. Posting charges and guest billing
5. Taking bedroom reservations
6. Producing daily activity reports for internal departments
7. Upselling facilities and rooms
8. Organising porter service as needed
9. Balancing the shift and completing end-of-day procedures
10. Assisting food and beverage staff during quieter times

Requirements

• Availability to work flexible shifts, including weekends, totaling 37.5 hours per week (5 days)
• Excellent personal appearance
• Excellent communication skills, both in person and on the phone
• Warm and friendly disposition
• Genuine desire to serve guests
• Organized with good attention to detail
• Accurate data entry and computer skills

The Benefits

• 4 weeks holiday, increasing to 5 weeks with service
• 8 Bank holidays
• Free parking
• Uniform provided

Additional benefits include:

• Discounted hotel stays for staff and family
• Discounted treatments at Utopia Spas
• Discounts on food & beverages at all hotels
• Discounts on treatments and retail products in Utopia Spas
• Referral scheme for staff recruitment

Anniversary benefits include paid birthdays, complimentary overnight stays, lunch or afternoon tea, and holiday entitlements.