Hotel Receptionist

Sydney House Chelsea - Reception; Greater London; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Service charge

Staff meals on duty

Employee assistance programme

Staff discounts

Career progression

Job summary

Sydney House Chelsea is seeking a friendly Receptionist to join our boutique hotel team. The role offers an 8-hour contract per week with full-time training in the first two weeks and the potential to take on extra shifts as business needs require.

You will warmly welcome guests, manage check-ins/outs, handle reservations and inquiries, process payments and share local knowledge. A strong customer service mindset and practical computer skills are essential.

Qualifications

• Experience in hospitality or front desk roles is preferred.
• Strong communication and guest service skills.
• Reliable, punctual, well-presented and flexible to hours.

Responsibilities

• Welcome guests warmly and professionally.
• Check-in/check-out guests efficiently and accurately.
• Handle reservations, inquiries and phone calls.
• Process payments and maintain guest records.
• Provide information about the hotel and local area.
• Coordinate with housekeeping/maintenance for guest satisfaction.
• Support reception administration and maintain high standards.

Skills

Hospitality experience

Customer service

Communication skills

Punctuality

Computer literacy

Job description

Location

A discreet, Georgian townhouse located just off the King’s Road, Sydney House Chelsea is understated but contemporary in style.

It gives our team the chance to work in one of the most popular and vibrant areas of London, just a couple of minutes' walk from South Kensington tube station.

SERVICE CHARGE-We pay our team service charge each month! This service charge all goes into one pot, and 100% of that service charge is then shared amongst all the team at the hotel-every penny received is paid out to the team.

Come and join our team as a Receptionist and let your passion and personality shine

Our culture is really important to us, and we encourage everyone in our teams to show thoughtfulness towards each other and our guests.

This role would suit someone with experience working in a similar role.

Being host to our guests, means you’ll pay a large part in making sure they make memories to last a lifetime.

Receptionist (8-Hour Contract)

We are looking for a friendly, professional and flexible Receptionist to join our team at Sydney House Chelsea.

This role is ideal for someone seeking a part-time position with the opportunity to work additional hours. The contracted hours are 8 hours per week (one shift per week), however, there are regular opportunities to increase your hours by covering annual leave, sickness and other operational requirements. Candidates with greater flexibility and availability are likely to be offered more shifts as business needs require.

To ensure you receive the best possible start, your first two weeks of employment will consist of full-time training (40 hours per week). This comprehensive induction will give you the knowledge and confidence to work independently on reception.

There may also be opportunities to work additional hours within our Housekeeping and Restaurant teams for candidates who are interested in supporting other departments.

What You’ll Be Doing

• Welcoming guests with a warm, professional and engaging manner.
• Completing guest check-in and check-out efficiently.
• Handling reservations, guest enquiries and telephone calls.
• Processing payments and maintaining accurate guest records.
• Providing information about the hotel and the local area.
• Working closely with Housekeeping and Maintenance to ensure an exceptional guest experience.
• Assisting with general reception administration and maintaining high presentation standards.

We’re looking for someone who:

• Has a genuine passion for hospitality and delivering outstanding customer service.
• Is friendly, approachable and enjoys interacting with people.
• Has excellent communication skills and a positive attitude.
• Is reliable, punctual and well presented.
• Can remain calm and organised in a busy environment.
• Is confident using computers and willing to learn new systems.
• Is flexible and available to work additional shifts when required.
• Enjoys working as part of a close-knit team and is willing to support other departments when needed.

Previous hotel reception experience is desirable but not essential. We value attitude, enthusiasm and a willingness to learn just as much as experience, and full training will be provided.

If you’re looking for a flexible hospitality role with the opportunity to increase your hours and develop your skills within a boutique hotel, we’d love to hear from you.

To say thank you, we have many perks

• Competitive pay – We are proud that everyone who joins our group gets a competitive a rate of pay, irrespective of age, plus you get service charge and tips on top.
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• We sustain you physically too, meals when you are on duty are free.
• To be the best version of yourself, we encourage our teams to be curious. Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
• We provide lots of opportunity to progress and move up – we have made hundreds of internal promotions, including to General Manager level.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you.

About our family of hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.

Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station – to see the whole group, take a look herewww.brownswordhotels.co.uk