Hotel Receptionist

PRS LTD; Euston; On-site; Part time

Job summary

A prominent recruitment agency seeks a Receptionist for a client in Euston. This role requires using PMS Systems and providing exceptional customer service. The position offers a fixed rota with flexible hours and opportunities for additional pay based on hourly contracts.

Qualifications

• Must be flexible with weekends.
• Experience handling visitor enquiries.

Responsibilities

• Maintaining service standards and welcoming guests.
• Dealing with visitor requests and enquiries.
• Managing phone calls and visitor passes.

Skills

Experience with PMS Systems

Customer Service

Flexibility

Job description

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Here at PRS Recruitment, we are looking for a Receptionist who have experience using PMS Systems (Property management system) for our client based in Euston.

The role of a Hotel Receptionist:

• 5 days over 7 and hours either 7am to 15:30pm or 14:30pm to 23:00pm,fixed rota. Must be flexible with weekends.
• £13.85 per hour, hourly contract so any additional hours are paid.

Key Responsibilities of a Hotel Receptionist:

• Maintaining a positive culture throughout the department
• Maintaining the highest level of service to consistently exceed guest expectations
• Warmly welcoming all visitors and guests – Ensure eye contact and a smile at all times.
• Ensuring everyone is aware of forthcoming daily events being held in the venue
• Dealing with visitor enquiries/requests.
• Assisting in handling visitor passes and directing visitors as appropriate
• Issue day passes, Members passes and Gym passes
• Answering all calls within 3 rings and attending to voicemails as soon as possible
• Receiving and transferring telephone calls (internal)

Charlie Steel

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