Hotel Receptionist

New Forest Hotels; Epping Forest; On-site; GBP 20,000 - 25,000; Full time

Job summary

A dynamic hotel group in the UK seeks a professional and customer-focused Hotel Receptionist to join their team. The ideal candidate will have experience in hospitality, strong organizational skills, and a knack for exceptional customer service. This role offers varied shifts and the chance to thrive in a fast-paced environment at a welcoming hotel.

Qualifications

• Experience in a hotel or hospitality environment preferred.
• Strong organisational skills and attention to detail.
• Ability to stay calm under pressure.

Responsibilities

• Efficient check-in and check-out of guests.
• Delivering exceptional customer service.
• Handling guest queries and resolving issues.

Skills

Organisational skills

Customer service

Problem-solving

Tools

Rezlynx PMS

Job description

Overview

We are looking for a professional, organised, and customer-focused Hotel Receptionist to join our high-occupancy hotel team. Experience in a hotel or similar hospitality setting is preferred, and the ability to thrive in a busy, fast-paced environment is essential.

Responsibilities

• Efficient check-in and check-out of guests
• Delivering exceptional customer service at all times
• Handling guest queries and resolving issues promptly and professionally
• Afternoon tea service and light bar duties
• Carrying out regular pool water testing in line with health and safety standards
• Maintaining a clean, organised, and welcoming reception area
• Following procedures and maintaining accurate records

Qualifications

• Experience in a hotel or hospitality environment preferred
• Knowledge of Rezlynx PMS is an advantage
• Strong organisational skills and attention to detail
• Confident, proactive, and problem-solving attitude
• Ability to stay calm under pressure

Shifts

• Morning: 7:00 AM - 3:30 PM
• Evening: 2:30 PM - 11:00 PM (Shift patterns may vary depending on business levels)

Additional information

• This is a hands-on and varied role suited to someone who enjoys meeting people, takes pride in excellent service, and thrives in a busy environment.
• Comfortable working alone or as part of a team
• Flexibility to work shifts based on business needs

Apply now and become part of our welcoming and dynamic team!