Hotel Receptionist

www.findapprenticeship.service.gov.uk - Jobboard; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

A UK-based hospitality company is seeking a Hotel Receptionist for The Norfolk Royale Hotel in Bournemouth. In this role, you will handle guest check-ins and ensure first-class customer service. The position requires strong communication skills and flexibility. Benefits include a competitive salary, training opportunities, and employee ownership perks. Apply now to join an esteemed team in an exciting growth phase.

Benefits

Bi-annual tax-free dividend

Funding for training courses

Discounts on holidays and hotel stays

Employee assistance programme

Free employee meals on duty

Pension scheme with company contributions

Qualifications

• Experience in a similar role is essential.
• Must possess strong communication skills and a friendly demeanor.
• Must be well-organised and computer literate.

Responsibilities

• Check guests in and out.
• Handle general inquiries and administrative tasks.
• Deliver a first-class customer experience.

Skills

Experience in a similar role

Strong communication skills

Excellent customer service

Well-organised and computer literate

Flexible and able to stay calm under pressure

Empathy and problem-solving skills

Job description

Alfa Leisureplex Group has an opportunity for a Hotel Receptionist to join the team at The Norfolk Royale Hotel, Bournemouth.

Hotel Receptionist working hours:

28 hours per week, including weekends, with an hourly rate of £12.60, regardless of age.

Hotel Receptionist Responsibilities:

Reporting to the Head Receptionist or Hotel Management, you will be part of the central hub of the hotel operation, where first impressions matter. Your role involves setting the tone for the hotel, delivering a first-class customer experience, checking guests in and out, handling general enquiries, managing administrative tasks such as rooming lists and invoices, and occasionally serving drinks in the bar. The role requires professionalism, empathy, and the ability to handle reception enquiries effectively.

Benefits of being an employee owner:

• Bi-annual tax-free dividend (circa £1,500 FTE in 2024)
• Funding for relevant training courses
• Job security due to employee-owned status
• Support and development opportunities
• Competitive sick pay scheme
• Discounts on holidays and hotel stays
• Employee assistance programme - Health Assured
• Length of service rewards
• Live-in accommodation (location specific)
• Free employee meals on duty
• Pension scheme with company contributions
• Reward and engagement programs

Ideal candidate:

Essential Skills:

• Experience in a similar role
• Strong communication skills
• Excellent customer service with a friendly demeanour
• Well-organised and computer literate
• Flexible and able to stay calm under pressure
• Empathy and problem-solving skills

Desirable Skills:

• Knowledge of the travel, tourism, and hospitality industry
• Passion for the industry

The Alfa Leisureplex Group is a highly respected UK coach holiday and hotel company with a turnover of over £70 million. We are the UK's only employee-owned Travel Group, including brands like Leisureplex Hotels and Alfa Travel. Our mission is to provide memorable, high-quality holidays.

We own and operate 24 hotels across popular seaside locations with over 2,000 rooms, maintaining strong occupancy year-round through our brands and partnerships. Join us during an exciting growth phase as we continue to expand our customer base. As an employee-owned business with nearly 1,000 employee owners, we value our people as our greatest asset.

If you are friendly, positive, passionate, and possess the necessary skills and experience, click ‘apply’ today. We look forward to hearing from you!