Hotel Receptionist

Marstons PLC; England; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join Marston’s Inns as a Hotel Receptionist where you'll be the voice and face welcoming guests with exceptional customer service. Whether you're experienced or just starting out, your friendly approach is key. Enjoy flexible hours, a reliable contract, and the opportunity to progress your career in a lively setting.

Benefits

30% off at all pubs, restaurants, and hotels

Reliable hours contract

£4.50 meal deal option on shift

High street and online discounts

Apprenticeship programmes available

Qualifications

• Proven system/computer skills, or willingness to learn.
• Passionate about providing great customer service.

Responsibilities

• Provide exceptional customer service from booking to check-out.
• Pride yourself on creating a welcoming atmosphere for all guests.
• Take payments and deal with guest requests/queries.

Skills

Customer Service

Computer Skills

Friendly Demeanor

Job description

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We’re on the lookout for a Hotel Receptionist to join our team!

Make a difference to the moments that matter to us and our guests.As the voice and face of Marston’s Inns, you’ll provide exceptional customer service – with a smile for our guests, from the point of booking/ checking-in, right through to check-out.

As a Receptionist you’ll:

• Pride yourself on creating a welcoming atmosphere for all guests. Whether you have previous experience or are just starting out, as long as you’re friendly and approachable, you’ll be off to a great start.
• Have proven system/ computer skills, or willingness to learn.
• Be passionate about providing great customer service, including dealing effectively and efficiently with any requests/queries.
• Be responsible for taking payments.
• Work closely with the wider hotel and pub team to ensure business standards are met and delivered.

What comes next is up to you: Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels, and pub support centre, we have a range of career pathways to suit all.

What you get from us: You’ll be joining a pub company that’s been voted - Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:

• 30% off at all our pubs, restaurants, and hotels.
• A reliable hours contract, to give you the security you deserve.
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink.
• Flexible and part-time hours offered to work around your family or higher education.
• Exciting range of high street, online discounts, and cashback offers.
• Fantastic range of apprenticeship programmes to support your career.
• A friendly and lively atmosphere, working alongside passionate and diverse teammates.
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support.

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.