Hotel Receptionist

New Forest Hotels; England; On-site; GBP 26,000; Full time

Job summary

A hotel chain is seeking a highly motivated Hotel Receptionist for their Burley Manor Hotel. Responsibilities include welcoming guests, managing inquiries, and ensuring a tidy reception area. The ideal candidate should have prior customer service experience and excellent communication skills. Benefits include a salary of £25,396.80, holiday leave, and opportunities for career growth.

Benefits

28 days holiday per year plus your birthday off

Discounted rates on hotel accommodation

Pension scheme

Employee recognition and reward programmes

Qualifications

• Previous experience in a customer service role, preferably in the hospitality industry.

Responsibilities

• Welcome guests and check them in and out of the hotel.
• Manage all guest enquiries and complaints professionally.
• Take reservations and provide information about facilities.
• Ensure the reception area is clean and tidy.

Skills

Excellent communication and interpersonal skills

Strong organisational skills

Ability to work under pressure

Proficiency in Microsoft Office

Job description

We are seeking a highly motivated and friendly Hotel Receptionist to join our New Forest Collection team at our stunning Burley Manor Hotel. The successful candidate will be responsible for providing excellent customer service to all guests and ensuring the smooth running of the reception area.

Responsibilities

• Welcome guests and check them in and out of the hotel
• Manage all guest enquiries and complaints in a professional and timely manner
• Take reservations and provide information about hotel facilities and services
• Ensure the reception area is clean and tidy at all times
  
  

Qualifications

• Previous experience in a customer service role, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Strong organisational and time management skills
• Ability to work well under pressure and handle multiple tasks simultaneously
• Proficient in Microsoft Office
  
  

Benefits

• Salary £25,396.80 plus service charge
• 28 days holida per year plus your birthday off
• Opportunities for career development and progression
• Discounted rates on hotel accommodation and facilities across Collection
• Pension scheme
• Employee recognition and reward programmes
  
  

If you are passionate about providing exceptional customer service and have the skills and qualifications we are looking for, please apply now.