Hotel Receptionist

New Forest Hotels; East Grinstead; On-site; GBP 14,000 - 18,000; Part time

Job summary

A leading hotel in the picturesque New Forest is seeking a friendly and reliable Part-Time Receptionist to join their front-of-house team. This position offers a flexible schedule with various shifts and involves welcoming guests, managing bookings, and ensuring smooth operations across departments. Ideal candidates will have solid communication skills, attention to detail, and previous hospitality experience.

Qualifications

• Confident communicator who can remain calm under pressure.
• Process-driven with excellent attention to detail.
• Previous hospitality experience is desirable.

Responsibilities

• Welcoming guests and managing check-ins and check-outs.
• Handling guest enquiries and resolving issues promptly.
• Liaising with housekeeping and Food & Beverage teams.

Skills

Organisational skills

Attention to detail

Communication

Tools

Hotel booking systems

Job description

Part-Time Hotel Receptionist (24 Hours per Week)

Location: In the heart of the beautiful New Forest

Shifts: 3 per week (Flexible availability required)

We are looking for a friendly and reliable Part-Time Receptionist to join our front-of-house team. Based in the heart of the stunning New Forest, this is a great opportunity to work in a scenic and welcoming environment. You will work 24 hours per week across 3 shifts, and must be flexible with working days and times.

Key Responsibilities:

• Welcoming guests, managing check-ins and check-outs
• Answering and directing telephone calls professionally
• Allocating rooms and processing bookings
• Liaising with housekeeping and Food & Beverage teams to ensure smooth operations
• Handling guest enquiries and resolving issues promptly
• Maintaining accurate records and following internal processes
  
  

Requirements:

• Must have own transport (due to location and shift patterns)
• Strong organisational and administrative skills
• Process-driven with excellent attention to detail
• A confident communicator who can remain calm under pressure
• Previous experience with hotel booking systems (Rezlynx preferred, but training can be provided)
• Previous hospitality experience is desirable